公开(公告)号：US11436489B2

公开(公告)日：2022-09-06

申请号：US16693593

申请日：2019-11-25

申请人： INTUIT INC.

发明人： Gregory Kenneth Coulombe ,  Roger C. Meike ,  Cynthia J. Osmon ,  Sricharan Kallur Palli Kumar ,  Pavlo Malynin

IPC分类号： G06N3/08 ,  G06F16/901 ,  G06N3/04 ,  G06F40/30 ,  G06F16/36

摘要： Certain aspects of the present disclosure provide techniques for node matching with accuracy by combining statistical methods with a knowledge graph to assist in responding (e.g., providing content) to a user query in a user support system. In order to provide content, a keyword matching algorithm, statistical method (e.g., a trained BERT model), and data retrieval are each implemented to identify node(s) in a knowledge graph with encoded content relevant to the user's query. The implementation of the keyword matching algorithm, statistical method, and data retrieval results in a matching metric score, semantic score, and graph metric data, respectively. Each score associated with a node is combined to generate an overall score that can be used to rank nodes. Once the nodes are ranked, the top ranking nodes are displayed to the user for selection. Based on the selection, content encoded in the node is displayed to the user.

公开(公告)号：US20220070244A1

公开(公告)日：2022-03-03

申请号：US17008582

申请日：2020-08-31

申请人： Intuit Inc.

发明人： Amir Eftekhari ,  Roger C. Meike

IPC分类号： H04L29/06 ,  G06F9/448 ,  H04L9/06

摘要： After a host client establishes a multimedia stream with a guest client, host data is received from a host application. A state machine is updated using the host data. The host application executes on the host client. Guest data is received from a guest application. The state machine is updated using the guest data. The guest application executes on the guest client. Transaction data is propagated between the host application and the guest application. The transaction data is presented with the multimedia stream. The transaction data includes the host data and the guest data. Provider data is generated responsive to updating the state machine with the host data and the guest data. The provider data is sent to the guest client. The provider data is presented with the multimedia stream by the guest application on the guest client.

公开(公告)号：US11188580B2

公开(公告)日：2021-11-30

申请号：US16588873

申请日：2019-09-30

申请人： INTUIT INC.

发明人： Cynthia J. Osmon ,  Roger C. Meike ,  Sricharan Kallur Palli Kumar ,  Gregory Kenneth Coulombe ,  Pavlo Malynin

IPC分类号： G06F40/30 ,  G06F16/332 ,  G06N5/02 ,  G10L15/06

摘要： Certain aspects of the present disclosure provide techniques for mapping natural language to stored information. The method generally includes receiving a long-tail query comprising a natural language utterance from a user of an application associated with a set of topics and providing the natural language utterance to a natural language model configured to identify nodes of a knowledge graph. The method further includes, based on output of the natural language model, identifying a node of a knowledge graph associated with the natural language utterance, wherein the output of the natural language model includes a node identifier for the node of the knowledge graph and providing the node identifier to the knowledge engine. The method further includes receiving a response associated with the node of the knowledge graph from the knowledge engine and transmitting the response to the user in response to the long-tail query.