公开(公告)号：US20140268226A1

公开(公告)日：2014-09-18

申请号：US14201793

申请日：2014-03-08

Applicant: KYOCERA Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Toyoaki Oku ,  Koki Nakajima ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: G06F3/12

CPC classification number: G06F11/0733 ,  G06F11/3003 ,  G06F11/3055 ,  H04N1/00344 ,  H04N1/00954

Abstract: An agent unit acquires apparatus status information that indicates a status of the electronic apparatus from an electronic apparatus. A remote maintenance server transmits an acquisition instruction of the apparatus status information to the agent unit and receives the apparatus status information from the agent unit if acquisition of the apparatus status information succeeded. The remote maintenance server (a) acquires operation schedule information on the electronic apparatus, (b) transmits an acquisition instruction of the apparatus status information to the agent unit, (c) registers a retransmission schedule of the acquisition instruction so as to transmit the acquisition instruction at a timing within an operation period of the electronic apparatus determined from the operation schedule if acquisition of the apparatus status information failed, and (d) transmits the acquisition instruction to the agent unit at the timing of the retransmission schedule.

Abstract translation: 代理单元从电子设备获取指示电子设备的状态的设备状态信息。 如果设备状态信息的获取成功，则远程维护服务器向代理单元发送设备状态信息的获取指令并从代理单元接收设备状态信息。 远程维护服务器（a）获取关于电子设备的操作计划信息，（b）向代理单元发送设备状态信息的获取指令，（c）注册采集指令的重传调度，以便发送采集 如果获取设备状态信息失败，则从操作计划确定的电子设备的操作周期内的定时指示，以及（d）在重传调度的定时向代理单元发送获取指令。