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公开(公告)号：US11503158B2
公开(公告)日：2022-11-15
申请号：US17565464
申请日：2021-12-30
Applicant: NICE LTD.
Inventor： Roman Frenkel , Matan Keret , Roman Shternharts , Itay Kalman Harel , Galya Julya Bar , Yaara Bar , Michal Daisey Momika
Abstract: A computer-implemented method for proactive fraudster exposure in a customer service center according to content analysis and voice biometrics analysis, is provided herein. The computer-implemented method includes: (i) performing a first type analysis to cluster the call interactions into ranked clusters and storing the ranked clusters in a clusters database; (ii) performing a second type analysis on a predefined amount of the highest ranked clusters, into ranked clusters and storing the ranked clusters; the first type analysis is a content analysis and the second type analysis is a voice biometrics analysis, or vice versa; (iii) retrieving from the ranked clusters, a list of fraudsters; and (iv) transmitting the list of potential fraudsters to an application to display to a user said list of potential fraudsters via a display unit.
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公开(公告)号：US11170088B2
公开(公告)日：2021-11-09
申请号：US16857397
申请日：2020-04-24
Applicant: Nice Ltd.
Inventor： Matan Keret , William Mark Finlay , Peter S. Cardillo
Abstract: In a system and method for audio analysis in a cloud-based computerized an authentication (RTA) manager micro-service may send an audio packet to a voice processor micro-service. The voice processor may extract features of the audio. The RTA manager may obtain the extracted features from the voice processor; calculate, based on the extracted features, a quality grade of the audio packet, and send the extracted features to an at least one voice biometrics engine if the quality grade is above a threshold. Each of the at least one voice biometrics engines may be configured to generate a voiceprint of the audio packet, based on the extracted features of the audio packet and to perform at least one of: authenticate a speaker, detect fraudsters, and enrich a previously stored voiceprint of the speaker with the voiceprint of the audio packet.
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公开(公告)号：US11108910B2
公开(公告)日：2021-08-31
申请号：US17129986
申请日：2020-12-22
Applicant: NICE LTD
Inventor： Roman Frenkel , Matan Keret , Roman Shternharts , Itay Kalman Harel , Galya Julya Bar , Yaara Bar , Michal Daisey Momika
Abstract: A computer-implemented method for proactive fraudster exposure in a customer service center according to content analysis and voice biometrics analysis, is provided herein. The computer-implemented method includes: (i) collecting call interaction; (ii) storing the collected call interactions; (iii) performing a first type analysis to cluster the call interactions into ranked clusters and storing the ranked clusters in a clusters database; (iv) performing a second type analysis on a predefined amount of the highest ranked clusters, into ranked clusters and storing the ranked clusters; the first type analysis is a content analysis and the second type analysis is a voice biometrics analysis, or vice versa; (v) retrieving from the ranked clusters, a list of fraudsters; and (vi) transmitting the list of potential fraudsters to an application to display to a user said list of potential fraudsters via a display unit.
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公开(公告)号：US10592649B2
公开(公告)日：2020-03-17
申请号：US15672518
申请日：2017-08-09
Applicant: Nice Ltd.
Inventor： Matan Keret , Amnon Buzaglo
Abstract: A computerize method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then storing the audio stream of the passphrase and the topic of the passphrase.
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公开(公告)号：US20190198026A1
公开(公告)日：2019-06-27
申请号：US16255644
申请日：2019-01-23
Applicant: NICE LTD.
Inventor： Matan Keret , Omer KOCHBA , Amnon BUZAGLO
Abstract: Methods and systems for transforming a text-independent enrolment of a customer in a self-service system into a text-dependent enrolment are provided. A request for authentication of a customer that is enrolled in the self-service system with a text-independent voice print is received. A request is transmitted to the customer to repeat a passphrase and the customer's response is received as an audio stream of the passphrase. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print and if the customer is authenticated then a text-dependent voice print is created based on the passphrase, otherwise discard the audio stream of the passphrase.
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Patent Agency Ranking
26.发明授权公开(公告)号：US12033640B2
公开(公告)日：2024-07-09
申请号：US17474606
申请日：2021-09-14
Applicant: NICE LTD.
Inventor： Matan Keret , Jon A. Arrowood , Peter Cardillo
Abstract: A system is provided for real-time fraud detection with a fraudster voice print watchlist of repetitive fraudster phrases. The system includes a processor and a computer readable medium operably coupled thereto, to perform fraud prevention operations which include detecting a voice communication session having an audio signal of a user, accessing the fraudster voice print watchlist comprising a plurality of fraudster voice prints of the repetitive fraudster phrases, generating a voice print of the user using the audio signal, monitoring the user for real-time fraud detection using the fraudster voice print watchlist and the voice print of the user, and determining, based on the monitoring, whether the voice print of the user meets or exceeds a scoring threshold for matching with one or more of the plurality of fraudster voice prints from the fraudster voice print watchlist during the voice communication session.
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公开(公告)号：US11983259B2
公开(公告)日：2024-05-14
申请号：US18109889
申请日：2023-02-15
Applicant: Nice Ltd.
Inventor： Matan Keret , Amnon Buzaglo
CPC classification number: G06F21/32 , G10L17/24 , G06F2221/2103 , G10L17/00 , G10L17/14 , H04L63/0861
Abstract: A computerized method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then storing the audio stream of the passphrase and the topic of the passphrase.
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公开(公告)号：US11841932B2
公开(公告)日：2023-12-12
申请号：US16847919
申请日：2020-04-14
Applicant: Nice Ltd.
Inventor： Roman Frenkel , Matan Keret , Amit Sharon
CPC classification number: G06F21/32 , G06F16/2379 , G06F16/68
Abstract: A system and method may adjust the threshold or other settings in a biometric comparison system, or provide a report or display of parameters. Over a series of comparisons of authentication biometric samples (e.g. authentication VPs) to enrollment biometric samples (e.g. enrollment VPs), the authentication samples may be stored, and scores resulting from the biometric comparisons may be stored in a first set of scores. A second set of biometric comparisons may be created, each using a pairing of a stored authentication biometric sample and an enrollment biometric sample, each biometric comparison resulting in a score, the scores forming a second set of scores. The first and second sets of scores may be combined to produce a third set of scores, and an iterative process may be performed over the third set of scores to update the parameters of the Gaussian distribution of the third set of scores.
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公开(公告)号：US11743288B2
公开(公告)日：2023-08-29
申请号：US17711228
申请日：2022-04-01
Applicant: NICE LTD.
Inventor： Matan Keret , Itay Harel , Amit Sharon
CPC classification number: H04L63/1466 , H04L63/0861 , H04L63/1433 , H04L2463/082
Abstract: Systems and methods for generating and implementing a real-time multi-factor authentication policy across multiple channels, are configured to: during a pre-authentication stage: receive, via a user interface, information defining one or more scenarios; receive, via the user interface, information defining one or more authentication flows; for each of the one or more scenarios, map one of the one or more authentication flows to a given scenario; and generate a multi-factor authentication policy associated with each of the one or more scenarios; and during a real-time authentication stage: upon receiving an interaction, identify, by a decision engine, a relevant scenario of the one or more scenarios; implement, by the decision engine, the multi-factor authentication policy associated with the relevant scenario; and determine, by the decision engine, an authentication result.
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公开(公告)号：US11582336B1
公开(公告)日：2023-02-14
申请号：US17393977
申请日：2021-08-04
Applicant: NICE Ltd.
Inventor： Guy Earman , Matan Keret , Roman Frenkel
Abstract: A system and method for authenticating a caller may include receiving an incoming call from the caller, determining a gender of the caller, and selecting, based on the determined gender, to search for the caller in one of: a watchlist of untrustworthy female callers, and a watchlist of untrustworthy male callers.
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