公开(公告)号：US20220150188A1

公开(公告)日：2022-05-12

申请号：US17092167

申请日：2020-11-06

申请人： Khoros, LLC

发明人： Adam Cotner ,  Justin Fellers

IPC分类号： H04L12/58 ,  H04L29/06

摘要： Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to facilitate implementation of an interface, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate transfer of an exchange of electronic messages to a secure messaging channel having configurable states of synchronicity based on one or more message-related attributes. In some examples, a method may include detecting an electronic message via a first data channel, transmitting an invitation message to transfer an exchange of electronic messages to a secure data channel, establishing a secure data channel, identifying an attribute to initiate routing of an electronic message to generate an automatic response or data representing an agent-assisted response, or both, transmitting an electronic response message as a function of availability of a first data channel, and the like.

公开(公告)号：US11128589B1

公开(公告)日：2021-09-21

申请号：US17026152

申请日：2020-09-18

申请人： Khoros, LLC

发明人： David Evans ,  Vivekanand Venkatesh Kini ,  Colin Cooper ,  Vigneshwaran Dharmalingam ,  Tanmay Sinha

IPC分类号： H04L12/58

摘要： Various embodiments relate generally to data science and data analysis, computer software and systems to provide a platform to facilitate implementation of an interface as a computerized tool, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate moderation of electronic messages, electronic postings, content, etc., via implementation of a moderator application configured to, for example, perform an action automatically. In some examples, a method may include activating at least a portion of a moderator application, receiving a user input signal configured to cause presentation of an electronic message at a user interface as a computerized tool, detecting subsets of values of a user input signal, assigning one or more states to an electronic message, and causing execution of instructions to perform a moderated action automatically responsive to transitioning an electronic message from a first state to a second state.

公开(公告)号：US20200258091A1

公开(公告)日：2020-08-13

申请号：US16695098

申请日：2019-11-25

申请人： Khoros, LLC

发明人： Dewey Gaedcke ,  Phu Nguyen ,  James David Evans ,  Morten Moeller

IPC分类号： G06Q30/00 ,  G06Q50/00 ,  G06Q10/10 ,  G06Q10/06 ,  G06Q30/02 ,  G06F40/30 ,  G06F40/289

摘要： Social customer service and support systems integrated with social media and social networks are disclosed. More particularly, a social customer care platform system is disclosed to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.