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37 条记录 (耗时 0.021 秒)

    System and method for automating customer relations in a communications environment
    31.
    发明申请
    System and method for automating customer relations in a communications environment 有权
    在通信环境中自动化客户关系的系统和方法

    公开(公告)号：US20060215833A1

    公开(公告)日：2006-09-28

    申请号：US11086794

    申请日：2005-03-22

    申请人： Kirk Mahoney ,  Lona Dallessandro ,  James Britt ,  Douglas Bruun ,  Rosalinda Garcia ,  Jonathan Paden ,  Ellen Pate ,  Kristina Robinson ,  Tom Wiatt

    发明人： Kirk Mahoney ,  Lona Dallessandro ,  James Britt ,  Douglas Bruun ,  Rosalinda Garcia ,  Jonathan Paden ,  Ellen Pate ,  Kristina Robinson ,  Tom Wiatt

    IPC分类号： H04M3/00

    CPC分类号： H04M3/51 ,  H04M3/22

    摘要： A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.

    摘要翻译： 公开了一种用于使客户支持部门自动化网络性能的系统和方法，所述客户支持部门包括被配置为监视通信网络的部分的被动监听设备。 性能数据库可以耦合到被动监听设备并且被配置为存储网络性能数据。 客户关系模块可以被包括并被配置为接收用户询问并且识别影响订户的通信网络的至少一个受监视的组件。 模块可以检索通信网络的一个或多个组件上的性能数据，以向用户和/或协助用户的代理提供客户特定的通信性能数据。

    Method and system for processing telephone technical support
    33.
    发明申请
    Method and system for processing telephone technical support 审中-公开
    电话技术支持处理方法及系统

    公开(公告)号：US20070127438A1

    公开(公告)日：2007-06-07

    申请号：US11291499

    申请日：2005-12-01

    申请人： Scott Newman ,  Eric Bearden ,  John-Paul Roadman ,  Jonathan Paden

    发明人： Scott Newman ,  Eric Bearden ,  John-Paul Roadman ,  Jonathan Paden

    IPC分类号： H04L12/66

    CPC分类号： H04L63/08 ,  H04M3/42068 ,  H04M3/487 ,  H04M7/0024

    摘要： A system and method for processing telephone technical support is disclosed. The method and system monitor an authentication record comprising previous authentication attempts at a service provider, identify a user having at least one failed login attempt based upon the authentication record, monitor incoming telephone calls for a call from the user, and provide a response to the user related to an alternate login mechanism.

    摘要翻译： 公开了一种用于处理电话技术支持的系统和方法。 所述方法和系统监视包括在服务提供商处的先前认证尝试的认证记录，基于所述认证记录来识别具有至少一个失败登录尝试的用户，监视来自所述用户的呼叫的传入电话呼叫，并且向所述用户提供响应 用户与备用登录机制相关。

    Method and apparatus for diagnosing and mitigating malicious events in a communication network
    34.
    发明申请
    Method and apparatus for diagnosing and mitigating malicious events in a communication network 有权
    用于诊断和减轻通信网络中的恶意事件的方法和装置

    公开(公告)号：US20070044152A1

    公开(公告)日：2007-02-22

    申请号：US11204450

    申请日：2005-08-16

    申请人： Scott Newman ,  Michael Gooch ,  John-Paul Roadman ,  Jonathan Paden ,  Richard Rhoades

    发明人： Scott Newman ,  Michael Gooch ,  John-Paul Roadman ,  Jonathan Paden ,  Richard Rhoades

    IPC分类号： G06F12/14 ,  H04L9/32 ,  G06F11/00 ,  G06F11/30 ,  G06F12/16 ,  G06F15/18 ,  G08B23/00

    CPC分类号： H04L63/1416 ,  G06F21/554 ,  G06F21/56

    摘要： A controller (104) for managing operations of a communication network has a communication element (202) for monitoring data traffic of an IP address in the communication network and for controlling operations of the communication network, a memory for storage (204), and a processor (206) for controlling operations of the communication element, and the memory. The processor is programmed to select 302) an IP (Internet Protocol) address to analyze, monitor (304) for the effects of malicious software originating from the IP address utilized by one or more customers, detect (306) a suspected malicious event, and restrict (312) Internet access to one or more customers suspected of interrupting service of the communication network.

    摘要翻译： 用于管理通信网络的操作的控制器（104）具有用于监视通信网络中的IP地址的数据业务并用于控制通信网络的操作的通信元件（202），用于存储的存储器（204）和 用于控制通信元件的操作的处理器（206）和存储器。 处理器被编程为选择302）IP（因特网协议）地址来分析，监视（304）源自一个或多个客户使用的IP地址的恶意软件的影响，检测（306）可疑恶意事件，以及 限制（312）对一个或多个怀疑中断通信网络服务的客户的互联网访问。