公开(公告)号：US20230070701A1

公开(公告)日：2023-03-09

申请号：US17554928

申请日：2021-12-17

Applicant: Juniper Networks, Inc.

Inventor： Jisheng Wang ,  Xiaoying Wu ,  Amit Pillay

IPC: H04L41/0686 ,  H04L45/00 ,  H04L41/0631 ,  H04L41/5009

Abstract: Techniques are described for monitoring network performance and managing network faults in a computer network. A cloud-based network management system stores path data received from a plurality of network devices operating as network gateways for an enterprise network, the path data collected by each network device of the plurality of network devices for one or more logical paths of a physical interface from the network device over a wide area network (WAN). The network management system determines, based on the path data, one or more WAN link health assessments, wherein the one or more WAN link health assessments include a success or failure state associated with one or more of service provider reachability, physical interface operation, or logical path performance; and in response to determining the at least one failure state, outputs a notification including identification of a root cause of the at least one failure state.

公开(公告)号：US20220239569A1

公开(公告)日：2022-07-28

申请号：US17158853

申请日：2021-01-26

Applicant: Juniper Networks, Inc.

Inventor： Xiaoying Wu ,  Jisheng Wang ,  Amin Toghi Eshghi

IPC: H04L12/24 ,  G06F16/9032

Abstract: Disclosed is a network management system that provides an interface to enable diagnostics and troubleshoot of a remotely managed multi-site network. Some embodiments provide a natural language interface, while other embodiments provide a chatbot type interface that communicates with a technician via traditional text information on a display screen. The diagnostic and troubleshooting capabilities search a central data store that receives device property information from each site of the multi-site network. Based on devices or users that match portions of the entity, queries to the data store are initiated to obtain additional data on the devices. A response to the query is then provided based on the properties of the devices.