Aggregation of incident data for correlated incidents

    公开(公告)号:US11218357B1

    公开(公告)日:2022-01-04

    申请号:US16120010

    申请日:2018-08-31

    Applicant: Splunk Inc.

    Abstract: Described herein are systems, methods, and software to enhance incident response for an information technology (IT) environment. In one implementation, an incident service identifies an incident in the IT environment and determines a correlation between the incident and other incidents in the IT environment. Once correlated, the incident service aggregates incident data of the incident with incident data of the other incidents and generates a summary using the aggregated incident data.

    Modifying incident response time periods based on containment action effectiveness

    公开(公告)号:US11190539B2

    公开(公告)日:2021-11-30

    申请号:US16699299

    申请日:2019-11-29

    Applicant: Splunk Inc.

    Abstract: Systems, methods, and software described herein provide for managing service level agreements (SLAs) for security incidents in a computing environment. In one example, an advisement system identifies a rule set for a security incident based on enrichment information obtained for the security incident, wherein the rule set is associated with action recommendations to be taken against the incident. The advisement system further identifies a default SLA for the security incident based on the rule set, and obtains environmental characteristics related to the security incident. Based on the environmental characteristics, the advisement system determines a modified SLA for the security incident.

    SELECTING ACTIONS RESPONSIVE TO COMPUTING ENVIRONMENT INCIDENTS BASED ON SEVERITY RATING

    公开(公告)号:US20210314347A1

    公开(公告)日:2021-10-07

    申请号:US17185612

    申请日:2021-02-25

    Applicant: Splunk Inc.

    Abstract: Systems, methods, and software described herein provide enhancements for implementing security actions in a computing environment. In one example, a method of operating an advisement system to provide actions in a computing environment includes identifying a security incident in the computing environment, identifying a criticality rating for the asset, and obtaining enrichment information for the security incident from one or more internal or external sources. The method also provides identifying a severity rating for the security incident based on the enrichment information, and determining one or more security actions based on the enrichment information. The method further includes identifying effects of the one or more security actions on operations of the computing environment based on the criticality rating and the severity rating, and identifying a subset of the one or more security actions to respond to the security incident based on the effects.

    PROVIDING ACTION RECOMMENDATIONS BASED ON ACTION EFFECTIVENESS ACROSS INFORMATION TECHNOLOGY ENVIRONMENTS

    公开(公告)号:US20210281601A1

    公开(公告)日:2021-09-09

    申请号:US17326070

    申请日:2021-05-20

    Applicant: Splunk Inc.

    Abstract: Systems, methods, and software described herein provide action recommendations to administrators of a computing environment based on effectiveness of previously implemented actions. In one example, an advisement system identifies a security incident for an asset in the computing environment, and obtains enrichment information for the incident. Based on the enrichment information a rule set and associated recommended security actions are identified for the incident. Once the recommended security actions are identified, a subset of the action recommendations are organized based on previous action implementations in the computing environment, and the subset is provided to an administrator for selection.

    Incident response in an information technology environment using cached data from external services

    公开(公告)号:US10936488B1

    公开(公告)日:2021-03-02

    申请号:US16119773

    申请日:2018-08-31

    Applicant: Splunk Inc.

    Abstract: Described herein are systems, methods, and software to improve incident response in an information technology (IT) environment. In one example, an incident service executes a course of action with one or more actions to respond to an incident in the IT environment. During execution, the incident service identifies a request to obtain data from an external service outside of the IT environment and determines whether the data is cached in a data store for the IT environment. If cached, the incident service obtains the data for the action from the data store. In contrast, if the data is not cached, the incident service obtains the data for the action from the external service.

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