公开(公告)号：US20060087978A1

公开(公告)日：2006-04-27

申请号：US10975034

申请日：2004-10-27

Applicant: Marc Sullivan ,  Adam Klein ,  Wesley McAfee ,  Charles Scott ,  Donn Wilburn

Inventor： Marc Sullivan ,  Adam Klein ,  Wesley McAfee ,  Charles Scott ,  Donn Wilburn

IPC: G06F11/00

CPC classification number: H04M3/304 ,  H04L41/0631 ,  H04L41/0654 ,  H04L43/0811

Abstract: A method for troubleshooting broadband connections, e.g., a digital subscriber line (DSL) connections, includes detecting a problem with the broadband connection at an end device. Then, a determination is made as to whether the problem can be resolved at the end device. After determining that the end device cannot resolve the problem, a request is sent to a data network connection device connected remotely to the end device to attempt to determine the cause of the problem. In particular embodiment, the problem at the end device can be resolved based on information obtained by the data network connection device. Further, the problem at the end device can be resolved based on information obtained by the end device.

公开(公告)号：US20060010345A1

公开(公告)日：2006-01-12

申请号：US10887211

申请日：2004-07-08

Applicant: Jeffrey Schnoebelen ,  Philip Kortum ,  Adam Klein ,  Marcel Soens ,  Jamie Fisher ,  Wesley McAfee

Inventor： Jeffrey Schnoebelen ,  Philip Kortum ,  Adam Klein ,  Marcel Soens ,  Jamie Fisher ,  Wesley McAfee

IPC: G06F11/00

CPC classification number: G06F11/2294 ,  G06F11/0745

Abstract: A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.

Abstract translation: 公开了一种用于向计算机系统的用户提供安装支持的系统和方法。 结合本公开的教导的方法可以包括与安装外围驱动程序相关联地启动安装工具。 该工具可以具有包括例如在安装例程中的多个预定义点处捕获安装状态的能力。 在安装期间，可以在预定点之一处检测到错误，并且响应地启动诊断程序。 该方法还可以包括考虑对所捕获的安装状态的记帐并使用该信息来帮助生成制作以解决检测到的安装错误的动作脚本。