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    System and method for providing computer assisted user support
    4.
    发明授权
    System and method for providing computer assisted user support 有权
    提供计算机辅助用户支持的系统和方法

    公开(公告)号：US07602898B2

    公开(公告)日：2009-10-13

    申请号：US10920720

    申请日：2004-08-18

    申请人： Adam Lee Klein ,  Charles Scott ,  Marc Andrew Sullivan ,  Wesley McAfee ,  Donn Wilbum, Jr.

    发明人： Adam Lee Klein ,  Charles Scott ,  Marc Andrew Sullivan ,  Wesley McAfee ,  Donn Wilbum, Jr.

    IPC分类号： H04M3/00 ,  H04M5/00

    CPC分类号： H04M3/523 ,  H04M3/42068

    摘要： The disclosure is directed to a customer support call system including an interactive voice response system configured to receive a customer support call and configured to determine a caller identification. The interactive voice response system is configured to determine whether the customer support call is associated with a computer system having an installed self-support tool. The customer support call system further includes a call center management system responsive to the interactive voice response system. The call center management system is configured to direct the customer support call in response to determining whether the customer support call is associated with the computer system having the installed self-support tool.

    摘要翻译： 本公开涉及一种客户支持呼叫系统，其包括被配置为接收客户支持呼叫并被配置为确定主叫标识的交互式语音响应系统。 交互式语音响应系统被配置为确定客户支持呼叫是否与具有安装的自支持工具的计算机系统相关联。 客户支持呼叫系统还包括响应于交互式语音响应系统的呼叫中心管理系统。 响应于确定客户支持呼叫是否与具有安装的自支持工具的计算机系统相关联，呼叫中心管理系统被配置为指导客户支持呼叫。

    System and method for troubleshooting broadband connections
    5.
    发明授权
    System and method for troubleshooting broadband connections 有权
    宽带连接故障排除的系统和方法

    公开(公告)号：US07518991B2

    公开(公告)日：2009-04-14

    申请号：US10975034

    申请日：2004-10-27

    申请人： Marc Andrew Sullivan ,  Adam Lee Klein ,  Wesley McAfee ,  Charles Scott ,  Donn E. Wilburn, Jr.

    发明人： Marc Andrew Sullivan ,  Adam Lee Klein ,  Wesley McAfee ,  Charles Scott ,  Donn E. Wilburn, Jr.

    IPC分类号： H04L12/00 ,  G06F11/00

    CPC分类号： H04M3/304 ,  H04L41/0631 ,  H04L41/0654 ,  H04L43/0811

    摘要： A method for troubleshooting broadband connections, e.g., a digital subscriber line (DSL) connections, includes detecting a problem with the broadband connection at an end device. Then, a determination is made as to whether the problem can be resolved at the end device. After determining that the end device cannot resolve the problem, a request is sent to a data network connection device connected remotely to the end device to attempt to determine the cause of the problem. In particular embodiment, the problem at the end device can be resolved based on information obtained by the data network connection device. Further, the problem at the end device can be resolved based on information obtained by the end device.

    摘要翻译： 用于排除诸如数字用户线（DSL）连接的宽带连接的方法包括检测在终端设备处的宽带连接的问题。 然后，确定问题是否可以在终端设备上解决。 在确定终端设备无法解决问题之后，将请求发送到远程连接到终端设备的数据网络连接设备，以尝试确定问题的原因。 在具体实施例中，可以基于由数据网络连接装置获得的信息来解决终端装置的问题。 此外，可以基于由终端设备获得的信息来解决终端设备的问题。

    System and method for troubleshooting broadband connections
    6.
    发明授权
    System and method for troubleshooting broadband connections 有权
    宽带连接故障排除的系统和方法

    公开(公告)号：US08064339B2

    公开(公告)日：2011-11-22

    申请号：US12395166

    申请日：2009-02-27

    申请人： Marc Andrew Sullivan ,  Adam Lee Klein ,  Wesley McAfee ,  Charles Scott ,  Donn E. Willburn, Jr.

    发明人： Marc Andrew Sullivan ,  Adam Lee Klein ,  Wesley McAfee ,  Charles Scott ,  Donn E. Willburn, Jr.

    IPC分类号： H04L12/26

    CPC分类号： H04M3/304 ,  H04L41/0631 ,  H04L41/0654 ,  H04L43/0811

    摘要： A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determine a cause of the problem when the end device cannot resolve the problem. The method also includes determining whether the broadband connection is available. When the broadband connection is available, the method includes initiating a broadband data communication session via the data network connection device.

    摘要翻译： 公开了一种方法，其包括检测在终端设备处的宽带连接的问题，并确定该终端设备是否可以解决该问题。 该方法还包括请求远程连接到终端设备的数据网络连接设备尝试在终端设备无法解决问题时确定问题的原因。 该方法还包括确定宽带连接是否可用。 当宽带连接可用时，该方法包括通过数据网络连接设备发起宽带数据通信会话。

    System and Method for Troubleshooting Broadband Connections
    7.
    发明申请
    System and Method for Troubleshooting Broadband Connections 有权
    宽带连接问题的系统和方法

    公开(公告)号：US20090161532A1

    公开(公告)日：2009-06-25

    申请号：US12395166

    申请日：2009-02-27

    申请人： Marc Andrew Sullivan ,  Adam Lee Klein ,  Wesley McAfee ,  Charles Scott ,  Donn E. Wilburn, JR.

    发明人： Marc Andrew Sullivan ,  Adam Lee Klein ,  Wesley McAfee ,  Charles Scott ,  Donn E. Wilburn, JR.

    IPC分类号： G06F11/00 ,  G06F11/30

    CPC分类号： H04M3/304 ,  H04L41/0631 ,  H04L41/0654 ,  H04L43/0811

    摘要： A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determine a cause of the problem when the end device cannot resolve the problem. The method also includes determining whether the broadband connection is available. When the broadband connection is available, the method includes initiating a broadband data communication session via the data network connection device.

    摘要翻译： 公开了一种方法，其包括检测在终端设备处的宽带连接的问题，并确定该终端设备是否可以解决该问题。 该方法还包括请求远程连接到终端设备的数据网络连接设备尝试在终端设备无法解决问题时确定问题的原因。 该方法还包括确定宽带连接是否可用。 当宽带连接可用时，该方法包括通过数据网络连接设备发起宽带数据通信会话。

    System and method to facilitate selection of episodes of serial programs from a media service
    9.
    发明授权
    System and method to facilitate selection of episodes of serial programs from a media service 有权
    用于从媒体服务中选择串行节目剧集的系统和方法

    公开(公告)号：US08701139B2

    公开(公告)日：2014-04-15

    申请号：US12608611

    申请日：2009-10-29

    申请人： Charles Scott ,  James Cansler ,  Scott White

    发明人： Charles Scott ,  James Cansler ,  Scott White

    IPC分类号： G06F3/00 ,  G06F13/00 ,  H04N5/445

    CPC分类号： H04N7/17318 ,  H04N21/251 ,  H04N21/25891 ,  H04N21/4135 ,  H04N21/44222 ,  H04N21/4826 ,  H04N21/6581

    摘要： Systems and methods to facilitate selection of episodes of serial programs from a media service are provided. A particular computer-implemented method includes retrieving a media service favorites list of programs associated with at least one user at a computing device. The media service favorites list includes at least one first serial program selected by at least one user and at least one second serial program selected by a recommendation engine. The method also includes sending from the computing device a display of the media service favorites list to a display device associated with the computing device. The display includes an entry for each of the programs in the media service favorites list and a first selectable indicator associated with each of the serial programs determined to have a new, unviewed episode.

    摘要翻译： 提供了有助于从媒体服务中选择串行节目的系统和方法。 特定的计算机实现的方法包括在计算设备处检索与至少一个用户相关联的节目的媒体服务收藏夹列表。 媒体服务收藏夹列表包括由至少一个用户选择的至少一个第一串行程序和由推荐引擎选择的至少一个第二串行程序。 该方法还包括从计算设备发送媒体服务收藏夹列表的显示到与计算设备相关联的显示设备。 显示器包括媒体服务收藏夹列表中的每个节目的条目，以及与被确定具有新的未观看的剧集的每个串行节目相关联的第一可选择指示符。

    System and method for distributing media content
    10.
    发明授权
    System and method for distributing media content 有权
    用于分发媒体内容的系统和方法

    公开(公告)号：US08401920B2

    公开(公告)日：2013-03-19

    申请号：US13476561

    申请日：2012-05-21

    申请人： Scott White ,  James Cansler ,  Charles Scott

    发明人： Scott White ,  James Cansler ,  Charles Scott

    IPC分类号： G06Q30/00

    CPC分类号： G06Q30/06 ,  G06Q10/083 ,  G06Q30/0601 ,  G06Q30/0607

    摘要： A system that incorporates teachings of the present disclosure may include, for example, transmitting registration information over a network to a registration server for registration of first media content housed in a physical medium where the first registration information is associated with a purchase of the first media content from a point of sale device of a retailer and responsive to the registration, obtaining authorization for electronic access to second media content provided by a media source, where the second media content is associated with the first media content. Other embodiments are disclosed.

    摘要翻译： 结合本公开的教导的系统可以包括例如通过网络将注册信息发送到注册服务器，用于注册容纳在物理介质中的第一媒体内容，其中第一注册信息与第一媒体的购买相关联 来自零售商的销售点设备的内容并且响应于该注册，获得电子访问由媒体源提供的第二媒体内容的授权，其中第二媒体内容与第一媒体内容相关联。 公开了其他实施例。