公开(公告)号：US08555112B2

公开(公告)日：2013-10-08

申请号：US12973483

申请日：2010-12-20

申请人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

发明人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

IPC分类号： G06F11/00

CPC分类号： G06F17/30973

摘要： A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.

摘要翻译： 一种计算机在信息处理装置中发生故障的候选原因的方法，所述方法包括：根据设定的故障症状数据，从计算机检索来自数据存储区域的第一组事件信息 在计算机上，数据存储区域存储事件信息，每条事件信息包括故障症状数据，首先引起故障原因的肯定判断结果的数据，以及原因的否定判断结果的第二原因数据 在故障中，第一组中的每一个包括故障症状数据与设置的故障症状数据相同。

公开(公告)号：US08438176B2

公开(公告)日：2013-05-07

申请号：US13049216

申请日：2011-03-16

申请人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

发明人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

IPC分类号： G06F17/30

CPC分类号： G06Q10/10

摘要： An apparatus includes: an obtaining unit to obtain a plurality of addresses in order, and a storage unit to store a first group of addresses included in the plurality of addresses and obtained before a certain address is obtained by the obtaining unit, and to store a second group of addresses included in the plurality of addresses and obtained after the certain address is obtained by the obtaining unit. An extracting unit extracts one or more addresses from the first group of addresses when the obtaining unit further obtains an address that matches any address of the first group of addresses, or extracts one or more addresses of the second group of addresses when the obtaining unit further obtains an address that matches any address of the second group of addresses, wherein the one or more extracted addresses are other than the matched address.

摘要翻译： 一种装置，包括：顺序获取多个地址的获取单元，以及存储单元，用于存储包含在所述多个地址中并且在所述获取单元获得某个地址之前获得的第一组地址，并存储 包括在多个地址中的第二组地址，并且在获得单元获得特定地址之后获得。 当获取单元进一步获得与第一组地址匹配的地址的地址时，提取单元从第一组地址中提取一个或多个地址，或者当获取单元进一步提取时，提取第二组地址的一个或多个地址 获得与第二组地址的任何地址匹配的地址，其中所述一个或多个提取的地址不是匹配的地址。

公开(公告)号：US20110231421A1

公开(公告)日：2011-09-22

申请号：US13049216

申请日：2011-03-16

申请人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

发明人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

IPC分类号： G06F17/30

CPC分类号： G06Q10/10

摘要： An apparatus includes: an obtaining unit to obtain a plurality of addresses in order, and a storage unit to store a first group of addresses included in the plurality of addresses and obtained before a certain address is obtained by the obtaining unit, and to store a second group of addresses included in the plurality of addresses and obtained after the certain address is obtained by the obtaining unit. An extracting unit extracts one or more addresses from the first group of addresses when the obtaining unit further obtains an address that matches any address of the first group of addresses, or extracts one or more addresses of the second group of addresses when the obtaining unit further obtains an address that matches any address of the second group of addresses, wherein the one or more extracted addresses are other than the matched address.

摘要翻译： 一种装置，包括：顺序获取多个地址的获取单元，以及存储单元，用于存储包含在所述多个地址中并且在所述获取单元获得某个地址之前获得的第一组地址，并存储 包括在多个地址中的第二组地址，并且在获得单元获得特定地址之后获得。 当获取单元进一步获得与第一组地址匹配的地址的地址时，提取单元从第一组地址中提取一个或多个地址，或者当获取单元进一步提取时，提取第二组地址的一个或多个地址 获得与第二组地址的任何地址匹配的地址，其中所述一个或多个提取的地址不是匹配的地址。

公开(公告)号：US20090183022A1

公开(公告)日：2009-07-16

申请号：US12275946

申请日：2008-11-21

申请人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Keiichi Oguro

发明人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Keiichi Oguro

IPC分类号： G06F11/00

CPC分类号： H04L41/0631 ,  G06F11/0748 ,  G06F11/079 ,  G06F11/0793

摘要： A recording medium stores a program which causes a computer to execute a process for responding to failure of a management subject apparatus, based on incident information. The program causes the computer to execute a management procedure. The procedure manages steps of the response to the failure with the incident information. A response knowledge acquisition procedure referring to failure response information in which is described response knowledge corresponding to each step of the response to the failure, and acquires response knowledge for the failure in accordance with the step of the response to the failure managed by the failure response step management procedure with the incident information. A response knowledge process execution procedure executes a process in accordance with the response knowledge for the failure acquired by the response knowledge acquisition procedure.

摘要翻译： 记录介质存储使计算机基于事件信息执行用于管理对象装置的故障的响应的处理的程序。 程序使计算机执行管理程序。 该过程通过事件信息管理对故障的响应的步骤。 响应知识获取过程参考故障响应信息，其中描述了对应于故障响应的每个步骤的响应知识，并且根据对由故障响应管理的故障的响应的步骤获取故障的响应知识 事件信息的步骤管理程序。 响应知识处理执行过程根据响应知识获取过程获取的故障的响应知识执行处理。

公开(公告)号：US20110320874A1

公开(公告)日：2011-12-29

申请号：US12973483

申请日：2010-12-20

申请人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

发明人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

IPC分类号： G06F11/07

CPC分类号： G06F17/30973

摘要： A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.

摘要翻译： 一种计算机在信息处理装置中发生故障的候选原因的方法，所述方法包括：根据设定的故障症状数据，从计算机检索来自数据存储区域的第一组事件信息 在计算机上，数据存储区域存储事件信息，每条事件信息包括故障症状数据，首先引起故障原因的肯定判断结果的数据，以及原因的否定判断结果的第二原因数据 在故障中，第一组中的每一个包括故障症状数据与设置的故障症状数据相同。

公开(公告)号：US20100318653A1

公开(公告)日：2010-12-16

申请号：US12868561

申请日：2010-08-25

申请人： Yukihiro WATANABE ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Keiichi Oguro

发明人： Yukihiro WATANABE ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Keiichi Oguro

IPC分类号： G06F15/173

CPC分类号： G06F11/3466 ,  G06F11/3006 ,  G06F11/3051 ,  G06F11/3476

摘要： An information obtaining assistance apparatus including: a storage to store system environment information on an information processing system and obtaining method information on one or more methods of obtaining information; and a processor to create presentation information that is based on the system environment information and the obtaining method information and to present a method of obtaining target information of the information processing system.

摘要翻译： 一种信息获取辅助装置，包括：存储器，用于存储关于信息处理系统的系统环境信息，并获得关于获得信息的一种或多种方法的方法信息; 以及处理器，用于创建基于系统环境信息和获取方法信息的呈现信息，并且提供获取信息处理系统的目标信息的方法。

公开(公告)号：US08538995B2

公开(公告)日：2013-09-17

申请号：US13354650

申请日：2012-01-20

申请人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Shinji Kikuchi ,  Yasuhide Matsumoto

发明人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Shinji Kikuchi ,  Yasuhide Matsumoto

IPC分类号： G06F17/30

CPC分类号： G06F17/30696 ,  G06F11/3466 ,  G06F17/30011 ,  G06F2201/88

摘要： According to an instruction manual generated by an instruction manual generator, a process log of a practical process performed by a plurality of instruction executers is acquired. A command described in the instruction manual is extracted, and extracted commands are extracted from each process log. The sections of the process logs sectioned by the extracted commands are numbered, and the number of executions of the commands different from the extracted command is counted. When the variance of the number of the executions of a command in a section common in the plurality of process logs is larger than a specified value, the possibility of an unclear description in the corresponding section in the instruction manual is displayed for notification of a different process performed for each instruction executer.

摘要翻译： 根据指令手册发生器生成的使用说明书，获取由多个指令执行器执行的实际处理的处理日志。 提取说明书中描述的命令，并从每个进程日志中提取提取的命令。 由提取的命令分段的进程日志的部分进行编号，并且对与提取的命令不同的命令的执行次数进行计数。 当在多个处理日志中共同的部分中的命令的执行次数的变化大于指定值时，显示说明手册中相应部分中不清楚描述的可能性，以通知不同的处理日志 对每个指令执行器执行的进程。

公开(公告)号：US20090248596A1

公开(公告)日：2009-10-01

申请号：US12414652

申请日：2009-03-30

申请人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/18 ,  G06N5/02 ,  G06F17/30

CPC分类号： G06N5/02 ,  G06Q10/10 ,  H04L41/085

摘要： A CMDB (configuration information management database) stores a CI (configuration item) and know-how separately. A CMDB data update management unit associates with each set of “property:value” stored in the CI with related know-how in the CMDB. The know-how stores a set of “property:value” common to a number of associated CIs.

摘要翻译： CMDB（配置信息管理数据库）分别存储CI（配置项）和专有技术。 CMDB数据更新管理单元将存储在CI中的每个“property：value”集合与CMDB中的相关专有技术相关联。 该技术诀窍将一组“属性：值”存储到多个关联的配置项中。

公开(公告)号：US08438422B2

公开(公告)日：2013-05-07

申请号：US12275946

申请日：2008-11-21

申请人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Keiichi Oguro

发明人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Keiichi Oguro

IPC分类号： G06F11/00

CPC分类号： H04L41/0631 ,  G06F11/0748 ,  G06F11/079 ,  G06F11/0793

摘要： A recording medium stores a program which causes a computer to execute a process for responding to failure of a management subject apparatus, based on incident information. The program causes the computer to execute a management procedure. The procedure manages steps of the response to the failure with the incident information. A response knowledge acquisition procedure referring to failure response information in which is described response knowledge corresponding to each step of the response to the failure, and acquires response knowledge for the failure in accordance with the step of the response to the failure managed by the failure response step management procedure with the incident information. A response knowledge process execution procedure executes a process in accordance with the response knowledge for the failure acquired by the response knowledge acquisition procedure.

摘要翻译： 记录介质存储使计算机基于事件信息执行用于管理对象装置的故障的响应的处理的程序。 程序使计算机执行管理程序。 该过程通过事件信息管理对故障的响应的步骤。 响应知识获取过程参考故障响应信息，其中描述了对应于故障响应的每个步骤的响应知识，并且根据对故障响应管理的故障的响应的步骤获取故障的响应知识 事件信息的步骤管理程序。 响应知识处理执行过程根据响应知识获取过程获取的故障的响应知识执行处理。

公开(公告)号：US08332431B2

公开(公告)日：2012-12-11

申请号：US12414652

申请日：2009-03-30

申请人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F17/30

CPC分类号： G06N5/02 ,  G06Q10/10 ,  H04L41/085

摘要： A CMDB (configuration information management database) stores a CI (configuration item) and know-how separately. A CMDB data update management unit associates with each set of “property:value” stored in the CI with related know-how in the CMDB. The know-how stores a set of “property:value” common to a number of associated CIs.

摘要翻译： CMDB（配置信息管理数据库）分别存储CI（配置项）和专有技术。 CMDB数据更新管理单元与存储在CI中的每个属性集合相关联：CMDB中的相关专有技术。 专有技术存储一组属性：多个相关配置项公用的值。