Controlling hold queue position adjustment
    43.
    发明授权
    Controlling hold queue position adjustment 有权
    控制保持队列位置调整

    公开(公告)号:US08160235B2

    公开(公告)日:2012-04-17

    申请号:US11759428

    申请日:2007-06-07

    IPC分类号: H04M3/00

    CPC分类号: H04M3/523 H04M3/385

    摘要: A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated identifier for the caller, wherein future redemption of the advancement token will cause adjustment of a waiting position. In particular, a caller in the call hold queue may earn advancement tokens by answering questions posed by other callers in the call hold queue, where the questions are answered in a manner such that the other callers do not need additional aid from a representative. In addition, a caller may redeem advancement tokens earned in a previous hold queue while waiting in current hold queue, where the redeemable advancement tokens are accessible across multiple call centers according to the caller identification.

    摘要翻译: 提供了一种用于允许呼叫者在保持队列内调整位置的方法,系统和程序。 检测到在等待保持队列时由呼叫者获得的提前令牌。 根据呼叫者的认证标识符,提前令牌在呼叫者的未来呼叫中存储以用于兑换,其中未来的兑换令牌的兑换将导致等待位置的调整。 特别地,呼叫保持队列中的呼叫者可以通过回答由呼叫保持队列中的其他呼叫者提出的问题来获得提前令牌,其中以使得其他呼叫者不需要代表的额外援助的方式回答问题。 此外,呼叫者可以在等待当前保持队列中兑换先前保持队列中获得的提前令牌,其中根据呼叫者标识可跨多个呼叫中心访问可兑换提前令牌。

    System and program for providing user location information with a personal information management program
    45.
    发明授权
    System and program for providing user location information with a personal information management program 失效
    用于向个人信息管理程序提供用户位置信息的系统和程序

    公开(公告)号:US08086246B2

    公开(公告)日:2011-12-27

    申请号:US12020485

    申请日:2008-01-25

    IPC分类号: H04W24/00

    摘要: Provided are a system, program, and data structures for providing user location information with a personal information manager program. Position coordinates of a wireless device associated with a user are generated, along with time information indicating a time when the position coordinates were generated. The position coordinates and time information are processed to determine geographic locations and associated time periods. For each determined geographical location and associated time period, the user of the wireless device was located at the geographical location for the associated time period. A request is received for information on the user for a selected time interval. A determination is then made of time periods associated with geographic locations that are within the selected time interval. Information is then generated on the geographic locations and associated time periods that are within the selected time interval.

    摘要翻译: 提供了一种用于向个人信息管理程序提供用户位置信息的系统,程序和数据结构。 生成与用户相关联的无线设备的位置坐标,以及指示生成位置坐标时间的时间信息。 处理位置坐标和时间信息以确定地理位置和相关联的时间段。 对于每个确定的地理位置和相关联的时间段,无线设备的用户位于相关时间段的地理位置。 在所选择的时间间隔内接收关于用户的信息的请求。 然后确定与所选择的时间间隔内的地理位置相关联的时间段。 然后在所选择的时间间隔内的地理位置和相关联的时间段上生成信息。

    Individually specifying message output attributes in a messaging system
    47.
    发明授权
    Individually specifying message output attributes in a messaging system 失效
    在消息系统中单独指定消息输出属性

    公开(公告)号:US07568014B2

    公开(公告)日:2009-07-28

    申请号:US12140294

    申请日:2008-06-17

    IPC分类号: G06F15/16

    摘要: A method, system and program for specifying message outputs in a messaging session are provided. A message entry is received in association with a particular topic from among multiple available topics from a particular user from among multiple users participating in a messaging session. Output attributes are assigned to the message entry according to receiving user specified output preferences for the particular topic individually specified by each of the receiving users participating in the messaging session, such that output of the message entry is uniquely specified for each of the receiving users participating.

    摘要翻译: 提供了用于在消息会话中指定消息输出的方法,系统和程序。 从参与消息传递会话的多个用户中的特定用户的多个可用主题中,与特定主题相关联地接收消息条目。 输出属性根据由参与消息通讯会话的每个接收用户单独指定的特定主题的接收用户指定的输出偏好被分配给消息条目,使得为每个接收用户参与唯一地指定消息条目的输出 。

    Providing telephony services using proxies
    48.
    发明授权
    Providing telephony services using proxies 有权
    使用代理提供电话服务

    公开(公告)号:US07567554B2

    公开(公告)日:2009-07-28

    申请号:US11862514

    申请日:2007-09-27

    IPC分类号: H04R25/00

    摘要: A proxy service provides telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.

    摘要翻译: 代理服务提供电话会议服务和个人电话服务。 用户可以通过使用具有连接到代理服务的一种或多种通信线路的设备连接不同类型的网络来参与会议。 主用户可以请求代理呼叫每个用户并建立会议。 主要用户可以通过使用数据请求的数据线或通过使用语音请求的语音线来完成此操作。 通常,主用户为每个用户提供电话号码。 主用户还可以提供何时应该拨打呼叫的时间,每个用户的身份信息,会议的类型和其他会议参数。

    Individually specifying message output attributes in a messaging system
    49.
    发明授权
    Individually specifying message output attributes in a messaging system 有权
    在消息系统中单独指定消息输出属性

    公开(公告)号:US07496639B2

    公开(公告)日:2009-02-24

    申请号:US11466453

    申请日:2006-08-23

    IPC分类号: G06F15/16

    摘要: A message entry is received in association with a particular topic from among multiple available topics from a particular user from among multiple users participating in a messaging session. Output attributes are assigned to the message entry according to receiving user specified output preferences for the particular topic individually specified by each of the receiving users participating in the messaging session, such that output of the message entry is uniquely specified for each of the receiving users participating.

    摘要翻译: 从参与消息传递会话的多个用户中的特定用户的多个可用主题中,与特定主题相关联地接收消息条目。 输出属性根据由参与消息通讯会话的每个接收用户单独指定的特定主题的接收用户指定的输出偏好被分配给消息条目,使得为每个接收用户参与唯一地指定消息条目的输出 。

    Logging calls according to call context
    50.
    发明授权
    Logging calls according to call context 失效
    根据呼叫上下文记录呼叫

    公开(公告)号:US07443970B2

    公开(公告)日:2008-10-28

    申请号:US10022624

    申请日:2001-12-17

    IPC分类号: H04M15/00

    摘要: A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

    摘要翻译: 提供了一种根据呼叫上下文记录呼叫的方法,系统和程序。 检测到呼叫的上下文,其中上下文包括诸如呼叫的各方的信息,是否访问备份方,呼叫代表另一个的呼叫,呼叫的各方的位置,主题 呼叫期间应用的电费,在通话期间接入的电话服务的计费以及在通话期间发出的订单。 从为多方存储的多个基于上下文的日志请求中访问至少一个对呼叫的上下文有效的基于上下文的日志请求。 要求采伐的缔约方可以包括缔约方,代表缔约方,第三方和监护人。 根据上下文记录请求记录上下文。