公开(公告)号：US12124523B2

公开(公告)日：2024-10-22

申请号：US18447294

申请日：2023-08-09

申请人： Google LLC

发明人： Michael J. Lebeau ,  John Nicholas Jitkoff ,  William J. Byrne

IPC分类号： G06F16/9537 ,  G06F16/2457 ,  G06F16/951 ,  G06F16/953 ,  G06F16/957 ,  H04M1/72445 ,  H04M3/493 ,  G10L15/25

CPC分类号： G06F16/9537 ,  G06F16/24578 ,  G06F16/951 ,  G06F16/953 ,  G06F16/957 ,  H04M1/72445 ,  H04M3/4931 ,  H04M3/4935 ,  G10L15/25 ,  H04M2201/40 ,  H04M2242/15

摘要： In general, the subject matter described in this specification can be embodied in methods, systems, and program products for providing search results automatically to a user of a computing device. A spoken input provided by a user to a computing device is received. The spoken input is transmitted to a computer server system that is remote from the computing device. Search result information that is responsive to the spoken input is receiving by the computing device and in response to the transmitted spoken input. An alert is provided to the user that the device will connect the user to a target of the search result information if the user does not intervene to stop the connecting of the user. The user is connected to the target of the search result information based on a determination that the user has not intervened to stop the connecting of the user.

公开(公告)号：US20240340373A1

公开(公告)日：2024-10-10

申请号：US18745469

申请日：2024-06-17

申请人： GOOGLE LLC

发明人： Cassandra Xia ,  Luis Carlos Cobo Rus

IPC分类号： H04M3/428 ,  H04M1/72436 ,  H04M1/82

CPC分类号： H04M3/4286 ,  H04M1/72436 ,  H04M1/82 ,  H04M3/4285 ,  H04M2201/40

摘要： Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.

公开(公告)号：US20240333839A1

公开(公告)日：2024-10-03

申请号：US18620079

申请日：2024-03-28

申请人： Alpha Exploration Co. d/b/a Clubhouse

发明人： Paul DAVISON ,  Rohan SETH ,  Patrick UNDERWOOD ,  Molly NIX ,  Mohammad ALMALKAWI ,  Daniel HAMMOND ,  Kenny D'AMICA ,  Chris GALLELLO

IPC分类号： H04M3/56 ,  G06F3/16 ,  H04L65/1096

CPC分类号： H04M3/568 ,  G06F3/165 ,  H04L65/1096 ,  H04M2201/40 ,  H04M2203/305

摘要： An asynchronous audio discussion system may provide a set of users with access to an asynchronous audio discussion forum, receive first voice data at a first time, and receive second voice data at a second time that is later than the first time. The asynchronous audio discussion system may generate a first voice entry based on the first voice data and a second voice entry based on the second voice data. The asynchronous audio discussion system may provide, within the asynchronous audio discussion forum, the first voice entry and the second voice entry for playback by one or more users included in the set of users.

公开(公告)号：US20240321278A1

公开(公告)日：2024-09-26

申请号：US18736743

申请日：2024-06-07

申请人： Ultratec, Inc.

发明人： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC分类号： G10L15/26 ,  G10L15/01 ,  G10L15/18 ,  G10L25/48 ,  G10L25/60 ,  H04M1/247 ,  H04M3/42

CPC分类号： G10L15/26 ,  G10L15/01 ,  H04M1/2475 ,  G10L15/1815 ,  G10L25/48 ,  G10L25/60 ,  H04M3/42391 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061

摘要： A method to transcribe communications includes the steps of obtaining a plurality of hypothesis transcriptions of a voice signal generated by a speech recognition system, determining consistent words that are included in at least first and second of the plurality of hypothesis transcriptions, in response to determining the consistent words, providing the consistent words to a device for presentation of the consistent words to an assisted user, and presenting the consistent words via a display screen on the device, wherein a rate of the presentation of the words on the display screen is variable.

公开(公告)号：US20240283868A1

公开(公告)日：2024-08-22

申请号：US18129192

申请日：2023-03-31

申请人： GENESYS CLOUD SERVICES, INC.

发明人： THERESE M. FERRIS ,  TRAVIS DALE COLEMAN ,  MATHEW SCOTT DANISH ,  TALEB JOHN MOUSLMANI

IPC分类号： H04M3/51 ,  G06F40/211 ,  G06F40/253 ,  G06F40/284 ,  G06F40/35 ,  G10L13/02 ,  G10L15/18 ,  G10L15/22 ,  H04L51/02 ,  H04L51/216

CPC分类号： H04M3/5175 ,  G06F40/211 ,  G06F40/253 ,  G06F40/284 ,  G06F40/35 ,  G10L13/02 ,  G10L15/1815 ,  G10L15/1822 ,  G10L15/22 ,  H04L51/02 ,  H04L51/216 ,  H04M3/5191 ,  G10L2015/088 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/403

摘要： A method for generating a customer bot and using the customer bot to train agents, where a first process generates the customer bot and a second process uses the customer bot to train the agents. The first process includes: gathering conversation data; mining intents from the conversation data; constructing, from the mined intents, a dialog engine simulating an interaction type; uploading the customer bot to an automated training module for use thereby; and periodically repeating the previous steps so to update the customer bot with recent conversation data. The second process includes: monitoring for triggering events; initiating the training by initiating a virtual communication to a user device of a first agent; connecting the virtual communication to the customer bot; conducting a simulated interaction; and analyzing one or more statements received from the first agent to derive a performance assessment.

公开(公告)号：US20240205328A1

公开(公告)日：2024-06-20

申请号：US18422217

申请日：2024-01-25

申请人： RINGCENTRAL, INC.

发明人： Karl KLAGHOFER ,  Wolfgang SCHIFFER ,  Michael Rodenbücher

IPC分类号： H04M3/38 ,  G10L15/22 ,  G10L25/51 ,  H04M3/51 ,  H04M3/527

CPC分类号： H04M3/385 ,  G10L15/22 ,  G10L25/51 ,  H04M3/5166 ,  H04M3/527 ,  G10L2015/223 ,  H04M2201/40

摘要： The present disclosure relates to a method for controlling a real-time communication between at least two participants on a real-time conversation and collaboration platform by means of a digital assistant unit, wherein clients are connected to a conferencing application via a communications network establishing the communication, the method comprising the steps of identifying, from the at least two participants, a first participant as an active speaker in the conversation by using audio signals received from the first participant via a microphone, activating the digital assistant unit for the first participant, if a predetermined event is detected, wherein the audio signals received from the first participant are analyzed so as to identify voice commands therefrom, wherein an Automatic Speech Recognition engine performs a voice recognition procedure for identifying and transcribing the identified voice commands, and wherein the transcribed voice commands are analyzed and executed.

公开(公告)号：US12010260B2

公开(公告)日：2024-06-11

申请号：US17453431

申请日：2021-11-03

申请人： Capital One Services, LLC

发明人： Meredith L. Critzer ,  Vahid Khanagha ,  Joshua Edwards ,  Mia Rodriguez ,  Tyler Maiman ,  Aysu Ezen Can ,  Alexander Lin ,  Michael Mossoba ,  Guadalupe Bonilla ,  Feng Qiu

IPC分类号： H04M3/22 ,  G10L15/22 ,  G10L21/028 ,  G10L25/51 ,  G10L25/69

CPC分类号： H04M3/2281 ,  G10L15/22 ,  G10L21/028 ,  G10L25/51 ,  G10L25/69 ,  H04M2201/40 ,  H04M2203/301

摘要： In some implementations, a system may capture audio from a call between a calling device and a called device. The system may filter the captured audio to generate a background audio layer. The system may generate an audio footprint that is a representation of sound in the background audio layer. The system may determine that the audio footprint includes a triggering sound footprint based on one or more audio characteristics of the audio footprint. The system may detect synthetic sound based on the audio footprint and after determining that the audio footprint includes the triggering sound footprint, wherein the synthetic sound is indicative of a sound recording. The system may transmit a notification to one or more devices associated with the call based on detecting the synthetic sound.

公开(公告)号：US11989514B2

公开(公告)日：2024-05-21

申请号：US17698018

申请日：2022-03-18

申请人： Capital One Services, LLC

发明人： Aysu Ezen Can ,  Zachary S. Brown ,  Chris Symons

IPC分类号： G06F40/30 ,  G06F40/166 ,  G06F40/284 ,  G10L15/06 ,  G10L15/16 ,  G10L15/22 ,  H04M3/42 ,  H04M3/51

CPC分类号： G06F40/284 ,  G06F40/166 ,  G10L15/063 ,  G10L15/16 ,  G10L15/22 ,  H04M3/42221 ,  H04M3/5175 ,  G06F40/30 ,  H04M2201/40

摘要： Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide communication summaries that capture effort levels of statements made during interactive communications. For a given call, the system receives a transcript as the input and generates a textual summary as the output. In order to improve a call summary and customize a summarization task to a call center domain, the technology disclosed herein may employ a classifier that predicts an effort level and attention score for individual utterances within a call transcript, ranks the attention scores and uses selected ones of the ranked utterances in the summary.

公开(公告)号：US11954405B2

公开(公告)日：2024-04-09

申请号：US17982337

申请日：2022-11-07

申请人： Apple Inc.

发明人： William F. Stasior ,  David A. Carson ,  Rohit Dasari ,  Yoon Kim

IPC分类号： G06F3/16 ,  G06F3/038 ,  G06F3/0481 ,  G06F3/06 ,  G10L15/08 ,  G10L15/22 ,  G10L15/28 ,  G10L15/32

CPC分类号： G06F3/167 ,  G06F3/038 ,  G06F3/0481 ,  G06F3/0604 ,  G06F3/0656 ,  G06F3/0673 ,  G10L15/22 ,  G10L15/32 ,  G10L2015/088 ,  G10L2015/223 ,  G10L15/285 ,  H04M2201/40 ,  H04M2250/74

摘要： An electronic device can implement a zero-latency digital assistant by capturing audio input from a microphone and using a first processor to write audio data representing the captured audio input to a memory buffer. In response to detecting a user input while capturing the audio input, the device can determine whether the user input meets a predetermined criteria. If the user input meets the criteria, the device can use a second processor to identify and execute a task based on at least a portion of the contents of the memory buffer.

公开(公告)号：US20240080386A1

公开(公告)日：2024-03-07

申请号：US17939886

申请日：2022-09-07

申请人： Joseph Anthony Pillitteri ,  Ginger Diane Pillitteri

发明人： Joseph Anthony Pillitteri ,  Ginger Diane Pillitteri

IPC分类号： H04M1/72412 ,  G06F3/16 ,  H04M1/03 ,  H04M1/72454

CPC分类号： H04M1/72412 ,  G06F3/165 ,  G06F3/167 ,  H04M1/03 ,  H04M1/72454 ,  H04M2201/40

摘要： Computer-implemented sound awareness enhancement methods, systems, and computer-readable media are described.