Methods, Systems and Devices for Monitoring and/or Managing Network-Connected Device Usage

    公开(公告)号:US20190075166A1

    公开(公告)日:2019-03-07

    申请号:US15695751

    申请日:2017-09-05

    IPC分类号: H04L29/08 H04L12/26

    摘要: This application provides for managing usage of network-connected device(s) over a network. Some aspects provide: determining, for at least one network-connected device, altered device setting(s) feasible for an allocation amount; and sending a signal to each network-connected device affected by the altered device setting(s) to cause each affected network-connected device to operate in accordance with the respective altered device setting(s). Once each affected network-connected device is operating in accordance with the respective altered device setting(s), adjustment of device setting(s) of one or more of the network-connected device(s), such that the allocation amount is no longer feasible, causes to be determined a further adjustment of one or more others of the device settings to maintain feasibility of the allocation amount. When an amount of the adjustment is such that the allocation amount cannot be met by the further adjustment, a variance from the allocation amount is determined.

    System and method for processing an interaction request

    公开(公告)号:US10200481B2

    公开(公告)日:2019-02-05

    申请号:US15282727

    申请日:2016-09-30

    摘要: A method and system are provided for processing an interaction request. The method includes detecting the interaction request for a first interaction session using a first interaction channel between a request initiator and a request service provider, assigning an identifier to the interaction request, determining a task associated with the interaction request, and obtaining context data of a plurality of other interaction sessions associated with the identifier. The plurality of other interaction sessions occur proximal in time with the first interaction session. The context data is related to activity of the request initiator. The method also includes associating a subset of the context data with the interaction request. The subset of the context data is the context data of the plurality of other interaction sessions that are related to the task. The method also includes facilitating the first interaction session using the subset of the context data.