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公开(公告)号：US08538995B2
公开(公告)日：2013-09-17
申请号：US13354650
申请日：2012-01-20
IPC分类号： G06F17/30
CPC分类号： G06F17/30696 , G06F11/3466 , G06F17/30011 , G06F2201/88
摘要： According to an instruction manual generated by an instruction manual generator, a process log of a practical process performed by a plurality of instruction executers is acquired. A command described in the instruction manual is extracted, and extracted commands are extracted from each process log. The sections of the process logs sectioned by the extracted commands are numbered, and the number of executions of the commands different from the extracted command is counted. When the variance of the number of the executions of a command in a section common in the plurality of process logs is larger than a specified value, the possibility of an unclear description in the corresponding section in the instruction manual is displayed for notification of a different process performed for each instruction executer.
摘要翻译： 根据指令手册发生器生成的使用说明书，获取由多个指令执行器执行的实际处理的处理日志。 提取说明书中描述的命令，并从每个进程日志中提取提取的命令。 由提取的命令分段的进程日志的部分进行编号，并且对与提取的命令不同的命令的执行次数进行计数。 当在多个处理日志中共同的部分中的命令的执行次数的变化大于指定值时，显示说明手册中相应部分中不清楚描述的可能性，以通知不同的处理日志 对每个指令执行器执行的进程。
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72.发明申请公开(公告)号：US20090248596A1
公开(公告)日：2009-10-01
申请号：US12414652
申请日：2009-03-30
CPC分类号： G06N5/02 , G06Q10/10 , H04L41/085
摘要： A CMDB (configuration information management database) stores a CI (configuration item) and know-how separately. A CMDB data update management unit associates with each set of “property:value” stored in the CI with related know-how in the CMDB. The know-how stores a set of “property:value” common to a number of associated CIs.
摘要翻译： CMDB（配置信息管理数据库）分别存储CI（配置项）和专有技术。 CMDB数据更新管理单元将存储在CI中的每个“property：value”集合与CMDB中的相关专有技术相关联。 该技术诀窍将一组“属性：值”存储到多个关联的配置项中。
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公开(公告)号：US20110320874A1
公开(公告)日：2011-12-29
申请号：US12973483
申请日：2010-12-20
IPC分类号： G06F11/07
CPC分类号： G06F17/30973
摘要： A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.
摘要翻译： 一种计算机在信息处理装置中发生故障的候选原因的方法，所述方法包括：根据设定的故障症状数据，从计算机检索来自数据存储区域的第一组事件信息 在计算机上，数据存储区域存储事件信息，每条事件信息包括故障症状数据，首先引起故障原因的肯定判断结果的数据，以及原因的否定判断结果的第二原因数据 在故障中，第一组中的每一个包括故障症状数据与设置的故障症状数据相同。
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公开(公告)号：US20100318653A1
公开(公告)日：2010-12-16
申请号：US12868561
申请日：2010-08-25
IPC分类号： G06F15/173
CPC分类号： G06F11/3466 , G06F11/3006 , G06F11/3051 , G06F11/3476
摘要： An information obtaining assistance apparatus including: a storage to store system environment information on an information processing system and obtaining method information on one or more methods of obtaining information; and a processor to create presentation information that is based on the system environment information and the obtaining method information and to present a method of obtaining target information of the information processing system.
摘要翻译： 一种信息获取辅助装置，包括：存储器，用于存储关于信息处理系统的系统环境信息，并获得关于获得信息的一种或多种方法的方法信息; 以及处理器，用于创建基于系统环境信息和获取方法信息的呈现信息，并且提供获取信息处理系统的目标信息的方法。
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75.发明授权公开(公告)号：US08438422B2
公开(公告)日：2013-05-07
申请号：US12275946
申请日：2008-11-21
IPC分类号： G06F11/00
CPC分类号： H04L41/0631 , G06F11/0748 , G06F11/079 , G06F11/0793
摘要： A recording medium stores a program which causes a computer to execute a process for responding to failure of a management subject apparatus, based on incident information. The program causes the computer to execute a management procedure. The procedure manages steps of the response to the failure with the incident information. A response knowledge acquisition procedure referring to failure response information in which is described response knowledge corresponding to each step of the response to the failure, and acquires response knowledge for the failure in accordance with the step of the response to the failure managed by the failure response step management procedure with the incident information. A response knowledge process execution procedure executes a process in accordance with the response knowledge for the failure acquired by the response knowledge acquisition procedure.
摘要翻译： 记录介质存储使计算机基于事件信息执行用于管理对象装置的故障的响应的处理的程序。 程序使计算机执行管理程序。 该过程通过事件信息管理对故障的响应的步骤。 响应知识获取过程参考故障响应信息，其中描述了对应于故障响应的每个步骤的响应知识，并且根据对故障响应管理的故障的响应的步骤获取故障的响应知识 事件信息的步骤管理程序。 响应知识处理执行过程根据响应知识获取过程获取的故障的响应知识执行处理。
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76.发明授权公开(公告)号：US08332431B2
公开(公告)日：2012-12-11
申请号：US12414652
申请日：2009-03-30
IPC分类号： G06F17/30
CPC分类号： G06N5/02 , G06Q10/10 , H04L41/085
摘要： A CMDB (configuration information management database) stores a CI (configuration item) and know-how separately. A CMDB data update management unit associates with each set of “property:value” stored in the CI with related know-how in the CMDB. The know-how stores a set of “property:value” common to a number of associated CIs.
摘要翻译： CMDB（配置信息管理数据库）分别存储CI（配置项）和专有技术。 CMDB数据更新管理单元与存储在CI中的每个属性集合相关联：CMDB中的相关专有技术。 专有技术存储一组属性：多个相关配置项公用的值。
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公开(公告)号：US08868583B2
公开(公告)日：2014-10-21
申请号：US13007921
申请日：2011-01-17
IPC分类号： G06F17/30
CPC分类号： G06F17/30495 , G06F17/30533 , G06F17/30566 , G06F17/30575
摘要： A relationship-information storage unit stores relationships between configuration items. The configuration items belong to an information system and are stored in multiple databases. A first counting unit compares, across the databases, attribute values of one configuration item in each of the databases, thereby counting a matching-attribute-value count. A second counting unit identifies a configuration item having a relationship with the one configuration item, for which the first counting unit counts the matching-attribute-value count, by referring to the relationship-information storage unit. Then, the second counting unit compares, across the databases, attribute values of the identified configuration items to count a matching-attribute-value count. A similarity calculation unit calculates similarity between the configuration items, based on the matching-attribute-value count counted by the first counting unit and the matching-attribute-value count counted by the second counting unit.
摘要翻译： 关系信息存储单元存储配置项之间的关系。 配置项属于信息系统，存储在多个数据库中。 第一计数单元在数据库中比较每个数据库中的一个配置项的属性值，从而对匹配属性值计数进行计数。 第二计数单元通过参照关系信息存储单元来识别与第一计数单元对匹配属性值计数进行计数的一个配置项的关系的配置项。 然后，第二计数单元跨数据库比较所识别的配置项的属性值，以对匹配属性值计数进行计数。 相似度计算单元基于由第一计数单元计数的匹配属性值计数和由第二计数单元计数的匹配属性值计数，来计算配置项之间的相似度。
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公开(公告)号：US20110184968A1
公开(公告)日：2011-07-28
申请号：US13007921
申请日：2011-01-17
IPC分类号： G06F17/30
CPC分类号： G06F17/30495 , G06F17/30533 , G06F17/30566 , G06F17/30575
摘要： A similarity calculation apparatus includes: a relationship-information storage unit that stores relationships between configuration items belonging to an information system and stored in multiple databases; a first counting unit that compares, across the databases, attribute values of one configuration item in each of the databases, thereby counting a matching-attribute-value count; a second counting unit that identifies a configuration item having a relationship with the one configuration item in each of the database from the relationship-information storage unit and compares, across the databases, attribute values of the identified configuration items to count a matching-attribute-value count; and a similarity calculation unit that calculates similarity between the configuration items, of which matching-attribute-value counts each have been counted by the first counting unit or the second counting unit, based on the matching-attribute-value count counted by the first counting unit and the matching-attribute-value count counted by the second counting unit.
摘要翻译： 相似度计算装置包括：关系信息存储单元，其存储属于信息系统并且存储在多个数据库中的配置项之间的关系; 第一计数单元，跨数据库比较每个数据库中的一个配置项的属性值，从而计数匹配属性值计数; 第二计数单元，其从所述关系信息存储单元中识别与所述数据库中的每一个中的所述一个配置项目具有关系的配置项目，并且在所述数据库中比较所识别的配置项目的属性值，以对匹配属性 - 价值计数 以及相似度计算单元，其基于通过第一计数计数的匹配属性值计数来计算其中由第一计数单元或第二计数单元计数的匹配属性值计数的配置项之间的相似度 单位和由第二计数单元计数的匹配属性值计数。
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公开(公告)号：US08499195B2
公开(公告)日：2013-07-30
申请号：US13064462
申请日：2011-03-25
IPC分类号： G06F11/00
CPC分类号： G06F11/079 , G06F11/0709
摘要： A failure cause estimation device includes: a database that manages the causes of failure cases, questions, and replies thereto for each of the failure cases; a condition presentation unit that presents combinations of the questions and replies managed in the database on a display screen as branch conditions used to classify the cause of a failure case; a condition selection unit that selects at least one branch condition from the presented branch conditions according selection operation; a cause estimation unit that estimates a cause satisfying the at least one branch condition from the contents of the database; and a cause presentation unit that presents the estimated cause on the display screen as a cause candidate.
摘要翻译： 故障原因估计装置包括：针对每个故障情况管理失败案例的原因的数据库，问题和答复; 条件呈现单元，其在显示屏幕上呈现在数据库中管理的问题和答复的组合，作为用于分类失败情况的原因的分支条件; 条件选择单元，根据选择操作从所呈现的分支条件中选择至少一个分支条件; 原因估计单元，从数据库的内容估计满足至少一个分支条件的原因; 以及将显示屏幕上的估计原因呈现为原因候选的原因呈现单元。
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公开(公告)号：US20110314332A1
公开(公告)日：2011-12-22
申请号：US13064462
申请日：2011-03-25
IPC分类号： G06F11/07
CPC分类号： G06F11/079 , G06F11/0709
摘要： A failure cause estimation device includes: a database that manages the causes of failure cases, questions, and replies thereto for each of the failure cases; a condition presentation unit that presents combinations of the questions and replies managed in the database on a display screen as branch conditions used to classify the cause of a failure case; a condition selection unit that selects at least one branch condition from the presented branch conditions according selection operation; a cause estimation unit that estimates a cause satisfying the at least one branch condition from the contents of the database; and a cause presentation unit that presents the estimated cause on the display screen as a cause candidate.
摘要翻译： 故障原因估计装置包括：针对每个故障情况管理失败案例的原因的数据库，问题和答复; 条件呈现单元，其在显示屏幕上呈现在数据库中管理的问题和答复的组合，作为用于分类失败情况的原因的分支条件; 条件选择单元，根据选择操作从所呈现的分支条件中选择至少一个分支条件; 原因估计单元，从数据库的内容估计满足至少一个分支条件的原因; 以及将显示屏幕上的估计原因呈现为原因候选的原因呈现单元。
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