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    Interaction object
    81.
    发明申请
    Interaction object 审中-公开
    互动对象

    公开(公告)号：US20060059033A1

    公开(公告)日：2006-03-16

    申请号：US10933029

    申请日：2004-09-02

    申请人： Dirk Wagner ,  Joachim Burgert ,  Gerd Ritter

    发明人： Dirk Wagner ,  Joachim Burgert ,  Gerd Ritter

    IPC分类号： G06F17/30

    CPC分类号： G06Q30/02 ,  G06Q30/0201

    摘要： The present invention provides a system and method for providing customer relationship management by tracking customer interactions. Customer interactions include contact with customers using asynchronous communications such as e-mail, short message service (SMS) text messages from mobile phones, letters and FAXes. The system and method of the present invention include an interaction object for representing customer contact. Interaction objects are generated and stored in contact tracking storage for data that comprises details about customer contact. The interaction object is kept as an independent object outside of order object generating software. The interaction object may also be integrated with customer relationship management application software such as software used for account management. The interaction object may be used in high mass data scenarios to reduce the system resources and processing time needed to track a large volume of customer interactions, such those associated with a marketing campaign. The interaction object may be used to maintain data associated with a customer interaction in a single easily-retrievable format. In one embodiment of the invention, the interaction object is integrated into a reporting framework to provide reporting capabilities. In alternate embodiments of the invention, interaction object archiving is also performed, which is included in campaign archiving to reduce data volume.

    摘要翻译： 本发明提供了一种通过跟踪客户交互来提供客户关系管理的系统和方法。 客户互动包括使用异步通信（如来自手机，信件和传真的电子邮件，短信服务（SMS）短信）的客户联系。 本发明的系统和方法包括用于表示客户联系的交互对象。 交互对象被生成并存储在联系人跟踪存储中，用于包含有关客户联系的细节的数据。 交互对象作为订单对象生成软件之外的独立对象。 交互对象也可以与诸如用于帐户管理的软件的客户关系管理应用软件集成。 交互对象可以在高质量数据场景中使用，以减少跟踪大量客户交互所需的系统资源和处理时间，例如与营销活动相关联的客户交互。 交互对象可以用于以单个容易检索的格式来维护与客户交互相关联的数据。 在本发明的一个实施例中，将交互对象集成到报告框架中以提供报告功能。 在本发明的替代实施例中，还执行交互对象归档，其被包括在活动归档中以减少数据量。

    Search of recently accessed documents
    82.
    发明申请
    Search of recently accessed documents 审中-公开
    搜索最近访问的文档

    公开(公告)号：US20050278302A1

    公开(公告)日：2005-12-15

    申请号：US10854839

    申请日：2004-05-27

    申请人： Gerd Ritter

    发明人： Gerd Ritter

    IPC分类号： G06F17/30 ,  G06F7/00

    CPC分类号： G06F16/447

    摘要： One implementation provides a method to search for electronic business documents previously accessed by a user. In this implementation, the method includes displaying a set of options for predefined time periods and a set of options for predefined document properties in a graphical user interface (GUI) and receiving user input selecting one of the options for a predefined time period and one of the options for a predefined document property. Upon receipt of the user input, the method further includes retrieving a set of entries, each entry being associated with an electronic document previously accessed by the user within the selected time period and having the selected document property. The method further includes presenting a display of the retrieved entries to the user within the GUI.

    摘要翻译： 一个实现提供了一种搜索用户以前访问的电子商务文档的方法。 在该实现中，该方法包括在图形用户界面（GUI）中显示用于预定义时间段的一组选项和用于预定义文档属性的一组选项，并且接收用户输入，以选择预定时间段中的一个选项， 预定义文档属性的选项。 在接收到用户输入时，该方法还包括检索一组条目，每个条目与在所选择的时间段内由用户先前访问并具有所选择的文档属性的电子文档相关联。 该方法还包括向GUI内的用户呈现检索到的条目的显示。