公开(公告)号：US08219541B2

公开(公告)日：2012-07-10

申请号：US12607745

申请日：2009-10-28

申请人： Richard Kevin Magnuson ,  Stephen J. Siwek ,  Kelvin Lam ,  Rashmi Rekha Sahoo ,  A. V. S. S. N. S. Sudhakar ,  David Andrew Tootill

发明人： Richard Kevin Magnuson ,  Stephen J. Siwek ,  Kelvin Lam ,  Rashmi Rekha Sahoo ,  A. V. S. S. N. S. Sudhakar ,  David Andrew Tootill

IPC分类号： G06F7/00

CPC分类号： G06Q10/06 ,  G06Q10/04

摘要： A system and method for automatically detecting, reporting, and tracking conflicts in a change management system is provided. In particular, the system and method described herein may be used to identify potential conflicts associated with resources and schedules involved in a proposed change to an information technology infrastructure. A conflict analysis engine may analyze a change order that includes planned changes to an information technology infrastructure to identify potential conflicts associated with the change order that includes the planned changes to the information technology infrastructure. The potential conflicts may then be added to a conflicts list for the change order and a workflow may be created to manage resolving the potential conflicts. Thus, in response to resolving the potential conflicts, the planned changes may be deployed within the information technology infrastructure.

摘要翻译： 提供了一种用于自动检测，报告和跟踪变更管理系统中的冲突的系统和方法。 特别地，本文描述的系统和方法可以用于识别与信息技术基础设施的建议改变中涉及的资源和时间表相关联的潜在冲突。 冲突分析引擎可以分析包括对信息技术基础设施的计划更改的变更顺序，以识别与包含计划的信息技术基础设施变更的变更顺序相关的潜在冲突。 然后可能将潜在的冲突添加到更改顺序的冲突列表中，并且可以创建工作流来管理解决潜在的冲突。 因此，为了解决潜在的冲突，计划的变更可能部署在信息技术基础设施中。