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1.发明授权Method and system for responding to requests relating to complex data maintained in a structured form 失效用于响应以结构化形式维护的复杂数据的请求的方法和系统公开(公告)号：US07124142B2
公开(公告)日：2006-10-17
申请号：US10705679
申请日：2003-11-10
IPC分类号： G06F17/30
CPC分类号： G06F17/30985 , G06F17/30666 , Y10S707/99933 , Y10S707/99942
摘要： A method and apparatus for processing user entered input and providing a response in a system for autonomously processing requests includes rules. For each rule, whether the input is recognized is determined. If it is, a response is sent to the user. To determine recognized input, the method attempts to match the rule to a pattern. If a match is not found, the input is not recognized. If a match is found, the input is recognized and the response is sent. Alternatively, the input is conditionally recognized and a statement validator is executed which queries structured data to determine if a logic statement evaluates to true. Depending on how the statement evaluates: i) the input is recognized and the response is sent, ii) the structured data is queried again for the next statement validator, or iii) the input is not recognized and the method continues to the next rule.
摘要翻译： 用于处理用户输入的输入并在系统中提供用于自主处理请求的响应的方法和装置包括规则。 对于每个规则，确定输入是否被识别。 如果是，则向用户发送响应。 要确定已识别的输入，该方法会尝试将规则与模式相匹配。 如果找不到匹配项，则无法识别输入。 如果找到匹配，则识别输入并发送响应。 或者，有条件地识别输入，并执行语句验证器，查询结构化数据以确定逻辑语句是否计算为真。 取决于语句如何评估：i）识别输入并发送响应，ii）对下一个语句确认器再次查询结构化数据，或iii）输入不被识别，并且该方法继续下一个规则。
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2.发明授权Method and system for responding to requests relating to complex data maintained in a structured form 有权用于响应以结构化形式维护的复杂数据的请求的方法和系统公开(公告)号：US07676519B2
公开(公告)日：2010-03-09
申请号：US11508023
申请日：2006-08-22
CPC分类号： G06F17/30985 , G06F17/30666 , Y10S707/99933 , Y10S707/99942
摘要： A method and apparatus for processing user entered input and providing a response in a system for autonomously processing requests includes rules. For each rule, whether the input is recognized is determined. If it is, a response is sent to the user. To determine recognized input, the method attempts to match the rule to a pattern. If a match is not found, the input is not recognized. If a match is found, the input is recognized and the response is sent. Alternatively, the input is conditionally recognized and a statement validator is executed which queries structured data to determine if a logic statement evaluates to true. Depending on how the statement evaluates: i) the input is recognized and the response is sent, ii) the structured data is queried again for the next statement validator, or iii) the input is not recognized and the method continues to the next rule.
摘要翻译： 用于处理用户输入的输入并在系统中提供用于自主处理请求的响应的方法和装置包括规则。 对于每个规则，确定输入是否被识别。 如果是，则向用户发送响应。 要确定已识别的输入，该方法会尝试将规则与模式相匹配。 如果找不到匹配项，则无法识别输入。 如果找到匹配，则识别输入并发送响应。 或者，有条件地识别输入，并执行语句验证器，查询结构化数据以确定逻辑语句是否计算为真。 取决于语句如何评估：i）识别输入并发送响应，ii）对下一个语句确认器再次查询结构化数据，或iii）输入不被识别，并且该方法继续下一个规则。
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公开(公告)号：US07774292B2
公开(公告)日：2010-08-10
申请号：US10984362
申请日：2004-11-09
申请人： Christopher Brennan , Aaron Joseph McBride , Robert Rappaport , Jeremy Romero , Robert W. Williams
发明人： Christopher Brennan , Aaron Joseph McBride , Robert Rappaport , Jeremy Romero , Robert W. Williams
IPC分类号： G06N5/02
CPC分类号： G06F17/30979 , G06N5/02
摘要： Disclosed is a method and system for the use of virtual robots (Bots) to assist in the answering of inquiries from persons over the Internet, telephone, wireless, or other form of electrical, digital, or electronic communication. Such method and system consists of (1) a Bot processor consisting of (a) a connection interface capable of receiving, directly or indirectly, inputs from a user in natural or machine language, which the Bot processor then responds to in natural or machine language, and (b) an engine capable of recognizing an input and providing a response; and (2) a service desk consisting of (a) a human being, (b) a connection interface that connects directly or indirectly to the Bot processor and to the front end, and (c) a display where the human being can see, in humanly comprehensible form, information transmitted by the user and/or the Bot processor.
摘要翻译： 公开了一种使用虚拟机器人（Bots）来帮助通过因特网，电话，无线或其他形式的电气，数字或电子通信来回答人员的查询的方法和系统。 这种方法和系统包括（1）Bot处理器，其包括（a）能够以自然或机器语言直接或间接接收来自用户的输入的连接接口，Bot处理器然后以自然或机器语言响应 ，和（b）能够识别输入并提供响应的引擎; （2）服务台，包括（a）人类，（b）直接或间接连接到Bot处理器和前端的连接接口，以及（c）人类可以看到的显示器， 以人为本的形式，由用户和/或Bot处理器发送的信息。
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