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1.发明授权Expert systems as a method of delivering diagnostic, problem solving, and training technical services to customers 有权专家系统作为向客户提供诊断，解决问题和培训技术服务的方法公开(公告)号：US08271401B2
公开(公告)日：2012-09-18
申请号：US12118976
申请日：2008-05-12
摘要： An expert system may be utilized for providing and receiving interactive, computer-implemented support services related to chemical processing units. The expert system may include a knowledge base that contains information coded in the form of rules, decision trees, and logic and a database that stores and handles various types of information related to the expert system. A query component receives a query that may be a problem, a performance issue, or a training request selected from a list or diagram or otherwise generated by a customer. An answer component utilizes the knowledge base, the database, an external database, and/or an expert to provide one or more answers to the query. A question and answer session may be initiated by the expert system in order to gain further information and detail related to the query. Supplemental information and the identified answers may be provided to the customer.
摘要翻译： 专家系统可用于提供和接收与化学处理单元相关的交互式计算机实现的支持服务。 专家系统可以包括知识库，其包含以规则，决策树和逻辑的形式编码的信息，以及存储和处理与专家系统相关的各种类型的信息的数据库。 查询组件接收可能是从列表或图表中选择或以其他方式由客户生成的问题，性能问题或训练请求的查询。 答案组件利用知识库，数据库，外部数据库和/或专家来为查询提供一个或多个答案。 专家系统可以启动一个问答环节，以获得与查询相关的更多信息和细节。 补充信息和确定的答案可以提供给客户。
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2.发明申请Expert Systems as a Method of Delivering Diagnostic, Problem Solving, and Training Technical Services to Customers 有权专家系统作为向客户提供诊断，问题解决和培训技术服务的方法公开(公告)号：US20090030856A1
公开(公告)日：2009-01-29
申请号：US12118976
申请日：2008-05-12
IPC分类号： G06F17/00
摘要： An expert system may be utilized for providing and receiving interactive, computer-implemented support services related to chemical processing units. The expert system may include a knowledge base that contains information coded in the form of rules, decision trees, and logic and a database that stores and handles various types of information related to the expert system. A query component receives a query that may be a problem, a performance issue, or a training request selected from a list or diagram or otherwise generated by a customer. An answer component utilizes the knowledge base, the database, an external database, and/or an expert to provide one or more answers to the query. A question and answer session may be initiated by the expert system in order to gain further information and detail related to the query. Supplemental information and the identified answers may be provided to the customer.
摘要翻译： 专家系统可用于提供和接收与化学处理单元相关的交互式计算机实现的支持服务。 专家系统可以包括知识库，其包含以规则，决策树和逻辑的形式编码的信息，以及存储和处理与专家系统相关的各种类型的信息的数据库。 查询组件接收可能是从列表或图表中选择或以其他方式由客户生成的问题，性能问题或训练请求的查询。 答案组件利用知识库，数据库，外部数据库和/或专家来为查询提供一个或多个答案。 专家系统可以启动一个问答环节，以获得与查询相关的更多信息和细节。 补充信息和确定的答案可以提供给客户。
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