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公开(公告)号：US08782472B2
公开(公告)日：2014-07-15
申请号：US13284625
申请日：2011-10-28
IPC分类号： G06F11/00
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0769 , G06F11/0775 , G06F11/079
摘要： An information handling system (IHS) troubleshooting system includes a customer IHS including a plurality of components. A customer management system in the customer IHS detects a failure in a managed system and, in response, immediately triggers a device snapshot of the customer IHS. At least one managed system in the customer IHS includes a device snapshot engine that, in response to the customer management system triggering the device snapshot of the customer IHS, immediately create the device snapshot of the customer IHS. A device snapshot storage in the customer IHS stores the device snapshot of the customer IHS. A snapshot communication engine in the customer IHS sends the device snapshot of the customer IHS over the network to a support IHS. The support IHS may load the device snapshot into a virtual IHS and manage the virtual IHS to replicate the failure detected in the managed system for troubleshooting.
摘要翻译： 信息处理系统（IHS）故障排除系统包括包括多个组件的客户IHS。 客户IHS中的客户管理系统检测受管系统中的故障，并作为响应，立即触发客户IHS的设备快照。 客户IHS中的至少一个受管系统包括设备快照引擎，响应于客户管理系统触发客户IHS的设备快照，立即创建客户IHS的设备快照。 客户IHS中的设备快照存储存储客户IHS的设备快照。 客户IHS中的快照通信引擎将客户IHS的设备快照通过网络发送到支持IHS。 支持IHS可以将设备快照加载到虚拟IHS中，并管理虚拟IHS以复制受管系统中检测到的故障，以进行故障排除。
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公开(公告)号：US20130111275A1
公开(公告)日：2013-05-02
申请号：US13284625
申请日：2011-10-28
IPC分类号： G06F11/14
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0769 , G06F11/0775 , G06F11/079
摘要： An information handling system (IHS) troubleshooting system includes a customer IHS including a plurality of components. A customer management system in the customer IHS detects a failure in a managed system and, in response, immediately triggers a device snapshot of the customer IHS. At least one managed system in the customer IHS includes a device snapshot engine that, in response to the customer management system triggering the device snapshot of the customer IHS, immediately create the device snapshot of the customer IHS. A device snapshot storage in the customer IHS stores the device snapshot of the customer IHS. A snapshot communication engine in the customer IHS sends the device snapshot of the customer IHS over the network to a support IHS. The support IHS may load the device snapshot into a virtual IHS and manage the virtual IHS to replicate the failure detected in the managed system for troubleshooting.
摘要翻译： 信息处理系统（IHS）故障排除系统包括包括多个组件的客户IHS。 客户IHS中的客户管理系统检测受管系统中的故障，并作为响应，立即触发客户IHS的设备快照。 客户IHS中的至少一个受管系统包括设备快照引擎，响应于客户管理系统触发客户IHS的设备快照，立即创建客户IHS的设备快照。 客户IHS中的设备快照存储存储客户IHS的设备快照。 客户IHS中的快照通信引擎将客户IHS的设备快照通过网络发送到支持IHS。 支持IHS可以将设备快照加载到虚拟IHS中，并管理虚拟IHS以复制受管系统中检测到的故障，以进行故障排除。
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