公开(公告)号：US07493325B1

公开(公告)日：2009-02-17

申请号：US12120829

申请日：2008-05-15

申请人： Radhika Bhatnagar ,  Barnaby L. Court ,  Michael P. Etgen ,  Anjan Reddy Kundavaram ,  Elizabeth A. Schreiber ,  David B. Styles

发明人： Radhika Bhatnagar ,  Barnaby L. Court ,  Michael P. Etgen ,  Anjan Reddy Kundavaram ,  Elizabeth A. Schreiber ,  David B. Styles

IPC分类号： G06F17/30

CPC分类号： G06F17/3061 ,  Y10S707/99931 ,  Y10S707/99933 ,  Y10S707/99934 ,  Y10S707/99936 ,  Y10S707/99937 ,  Y10S707/99943

摘要： A computer implemented method of matching user descriptions of technical problem manifestations with system problem descriptions in which system-level symptoms for computer-related problems which map to problem descriptions and recommended fixes are broken into sub-phrases, and an index of association ratios between the system-level symptom sub-phrases and sub-phrases derived from text extracted from corpora related to computer problem symptoms is generated and prioritized. When user-entered text related to a computer-related problem is received, it is searched against the prioritized index, and matches are presented for the user in order of prioritization from which the user can select and run a recommended fix to which the selection is mapped.

摘要翻译： 将技术问题表现的用户描述与系统问题描述相匹配的计算机实现方法，其中映射到问题描述和推荐修正的计算机相关问题的系统级症状被分解成子短语，以及 生成从计算机问题症状相关语料库提取的文本派生的系统级症状子词和子短语，并将其排序。 当接收到与计算机相关的问题相关的用户输入的文本时，将针对优先级索引进行搜索，并且根据用户可以从中选择并运行所选择的推荐修订的优先顺序向用户呈现匹配。 映射