公开(公告)号：US09628618B1

公开(公告)日：2017-04-18

申请号：US12058073

申请日：2008-03-28

申请人： Michael J. Moore ,  Anne Marie Giles ,  Denise Ann Mallory ,  Bruce Pollock ,  Erika Nelson Kessenger ,  Claire Denise Matt

发明人： Michael J. Moore ,  Anne Marie Giles ,  Denise Ann Mallory ,  Bruce Pollock ,  Erika Nelson Kessenger ,  Claire Denise Matt

IPC分类号： H04M11/00 ,  H04M3/42

CPC分类号： H04M3/42221 ,  H04M3/2218 ,  H04M3/5175

摘要： A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.