公开(公告)号：US20130151349A1

公开(公告)日：2013-06-13

申请号：US13761774

申请日：2013-02-07

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06Q30/02 ,  G06Q40/00

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： Systems and methods are disclosed for personalizing interaction between an information/service/product provider using a knowledge management (KM) system that tracks data exchanged between users and the provider over multiple communication channels. User requests to an information/service/product provider can made via multiple different channels, such as by using ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others. User requests submitted over these multiple channels are routed into an integrated KM system that services these requests. The user requests are serviced in such a manner that they are personalized in multiple aspects to enrich the user's experience.

摘要翻译： 公开了用于个性化信息/服务/产品提供者之间的交互的系统和方法，所述信息/服务/产品提供者使用通过多个​​通信信道跟踪用户和提供者之间交换的数据的知识管理（KM）系统。 通过多个不同的渠道，例如通过使用ATM，PDA，手机，访问网站或其他Web设备的计算机，语音应答单元（VRU）等来对信息/服务/产品提供商的用户请求。 通过这些多个渠道提交的用户请求被路由到为这些请求提供服务的集成KM系统。 用户请求以这样的方式进行服务，使得它们在多个方面被个性化以丰富用户的体验。

公开(公告)号：US20120123824A1

公开(公告)日：2012-05-17

申请号：US13326271

申请日：2011-12-14

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06Q30/02

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： Systems and methods are disclosed for personalizing interaction between an information/service/product provider using a knowledge management (KM) system that tracks data exchanged between users and the provider over multiple communication channels. User requests to an information/service/product provider can made via multiple different channels, such as by using ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others. User requests submitted over these multiple channels are routed into an integrated KM system that services these requests. The user requests are serviced in such a manner that they are personalized in multiple aspects to enrich the user's experience.

摘要翻译： 公开了用于个性化信息/服务/产品提供者之间的交互的系统和方法，所述信息/服务/产品提供者使用通过多个​​通信信道跟踪用户和提供者之间交换的数据的知识管理（KM）系统。 通过多个不同的渠道，例如通过使用ATM，PDA，手机，访问网站或其他Web设备的计算机，语音应答单元（VRU）等来对信息/服务/产品提供商的用户请求。 通过这些多个渠道提交的用户请求被路由到为这些请求提供服务的集成KM系统。 用户请求以这样的方式进行服务，使得它们在多个方面被个性化以丰富用户的体验。

公开(公告)号：US20120150659A1

公开(公告)日：2012-06-14

申请号：US13326245

申请日：2011-12-14

申请人： Ameet PATEL ,  Jennifer HOLME ,  Anthony CAIAZZO

发明人： Ameet PATEL ,  Jennifer HOLME ,  Anthony CAIAZZO

IPC分类号： G06Q30/02 ,  G06F15/16

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： Systems and methods are disclosed for personalizing interaction between an information/service/product provider using a knowledge management (KM) system that tracks data exchanged between users and the provider over multiple communication channels. User requests to an information/service/product provider can made via multiple different channels, such as by using ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others. User requests submitted over these multiple channels are routed into an integrated KM system that services these requests and selects personalized offers and/or personalized content and/or personalized format presentation to be provided to the users

摘要翻译： 公开了用于个性化信息/服务/产品提供者之间的交互的系统和方法，所述信息/服务/产品提供者使用通过多个​​通信信道跟踪用户和提供者之间交换的数据的知识管理（KM）系统。 通过多个不同的渠道，例如通过使用ATM，PDA，手机，访问网站或其他Web设备的计算机，语音应答单元（VRU）等来对信息/服务/产品提供商的用户请求。 通过这些多个频道提交的用户请求被路由到服务于这些请求的集成的KM系统，并且选择提供给用户的个性化提议和/或个性化内容和/或个性化格式呈现

公开(公告)号：US07949574B2

公开(公告)日：2011-05-24

申请号：US11947152

申请日：2007-11-29

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06Q30/00

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： A system for personalizing interaction between a user communicating over at least one communication channel and a provider of information/products/services, the user having a communication device for communication over the channel with the provider, the system comprising a channel interface for interfacing with the channel, an information/product/service interface for interfacing with an information/product/service provider; and a knowledge management system coupled to the channel and information/product/service interface, the knowledge management system comprising a knowledge management repository storing information concerning the user, the information obtained from interaction with the user over the channel including current interactions between the user and the knowledge management system, and further storing information concerning a plurality of information/products/services to offer to the user, and a personalization engine for making a decision as to which of the plurality of information/product/services to present to the user over the communication channel based on the stored information in the knowledge management repository.

摘要翻译： 一种用于个性化通过至少一个通信信道进行通信的用户与信息/产品/服务的提供者之间的交互的系统，所述用户具有用于通过所述提供商在所述信道上进行通信的通信设备，所述系统包括用于与所述提供商接口的信道接口 信道，用于与信息/产品/服务提供商进行接口的信息/产品/服务接口; 以及耦合到所述信道和信息/产品/服务接口的知识管理系统，所述知识管理系统包括存储有关所述用户的信息的知识管理存储库，通过所述信道与所述用户的交互获得的信息，所述信息包括所述用户和 知识管理系统，以及进一步存储关于提供给用户的多个信息/产品/服务的信息;以及个性化引擎，用于决定向用户呈现多个信息/产品/服务中的哪一个 基于知识管理库中存储的信息的通信信道。

公开(公告)号：US20060035041A1

公开(公告)日：2006-02-16

申请号：US10915116

申请日：2004-08-10

申请人： Gerald Flanagan ,  Anthony Caiazzo

发明人： Gerald Flanagan ,  Anthony Caiazzo

IPC分类号： B32B1/08

CPC分类号： F16B37/048 ,  B32B27/04 ,  F16B5/01 ,  Y10T428/13 ,  Y10T428/139

摘要： The Invention is a fastening apparatus and method for transferring a load to a core of a composite structure, such as a composite panel used in ship construction. The apparatus comprises an insert. The insert is adapted to receive a tension load and adapted to transfer the tension load substantially to the core of the composite structure. The strain response characteristics of the insert in tension generally minimize the strain response of the core in shear.

摘要翻译： 本发明是用于将负载转移到诸如用于船舶建造的复合板的复合结构的芯的紧固装置和方法。 该装置包括插入件。 该插入件适于接收张力负载并且适于将张力负载基本上转移到复合结构的芯部。 插入件在张力中的应变响应特性通常使芯部在剪切中的应变响应最小化。

公开(公告)号：US20130246189A1

公开(公告)日：2013-09-19

申请号：US13890817

申请日：2013-05-09

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06Q30/02

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： Systems and methods personalize interaction between a central server system, a plurality of consumers, and a plurality of providers of information regarding products and services of potential interest. For each consumer, a plurality potential offers may be generated for various products and/or services. The system may generate a list of personalized offers for each consumer corresponding to various products and/or services to promote to that consumer. When a consumer interacts with the central server system, a response results in the delivery of responsive content as well as personalized offer content. Consumers can interact with the system over a variety of communication channels and user devices, including ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others.

摘要翻译： 系统和方法个性化中央服务器系统，多个消费者之间的交互以及关于潜在感兴趣的产品和服务的多个信息提供者。 对于每个消费者，可以为各种产品和/或服务生成多个潜在的优惠。 系统可以生成针对各种产品和/或服务的每个消费者的个性化提议的列表，以促进该消费者。 当消费者与中央服务器系统进行交互时，响应导致响应内容的传递以及个性化的提供内容。 消费者可以通过各种通信渠道和用户设备（包括ATM，PDA，手机，访问网站或其他Web设备的计算机，语音应答单元（VRU）等）与系统进行交互。

公开(公告)号：US20080086402A1

公开(公告)日：2008-04-10

申请号：US11947152

申请日：2007-11-29

申请人： Ameet PATEL ,  Jennifer HOLME ,  Anthony CAIAZZO

发明人： Ameet PATEL ,  Jennifer HOLME ,  Anthony CAIAZZO

IPC分类号： G06Q10/00 ,  G06Q40/00

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： A system for personalizing interaction between a user communicating over at least one communication channel and a provider of information/products/services, the user having a communication device for communication over the channel with the provider, the system comprising a channel interface for interfacing with the channel, an information/product/service interface for interfacing with an information/product/service provider; and a knowledge management system coupled to the channel and information/product/service interface, the knowledge management system comprising a knowledge management repository storing information concerning the user, the information obtained from interaction with the user over the channel including current interactions between the user and the knowledge management system, and further storing information concerning a plurality of information/products/services to offer to the user, and a personalization engine for making a decision as to which of the plurality of information/product/services to present to the user over the communication channel based on the stored information in the knowledge management repository.

摘要翻译： 一种用于个性化通过至少一个通信信道进行通信的用户与信息/产品/服务的提供者之间的交互的系统，所述用户具有用于通过所述提供商在所述信道上进行通信的通信设备，所述系统包括用于与所述提供商接口的信道接口 信道，用于与信息/产品/服务提供商进行接口的信息/产品/服务接口; 以及耦合到所述信道和信息/产品/服务接口的知识管理系统，所述知识管理系统包括存储有关所述用户的信息的知识管理存储库，通过所述信道与所述用户的交互获得的信息，所述信息包括所述用户和 知识管理系统，以及进一步存储关于提供给用户的多个信息/产品/服务的信息;以及个性化引擎，用于决定向用户呈现多个信息/产品/服务中的哪一个 基于知识管理库中存储的信息的通信信道。

公开(公告)号：US20080077462A1

公开(公告)日：2008-03-27

申请号：US11950112

申请日：2007-12-04

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06F17/30

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： A system for personalizing interaction between a user communicating over at least one communication channel and a provider of information/products/services, the user having a communication device for communication over the channel with the provider, the system comprising a channel interface for interfacing with the channel, an information/product/service interface for interfacing with an information/product/service provider; and a knowledge management system coupled to the channel and information/product/service interface, the knowledge management system comprising a knowledge management repository storing information concerning the user, the information obtained from interaction with the user over the channel including current interactions between the user and the knowledge management system, and further storing information concerning a plurality of information/products/services to offer to the user, and a personalization engine for making a decision as to which of the plurality of information/product/services to present to the user over the communication channel based on the stored information in the knowledge management repository.

公开(公告)号：US09978089B2

公开(公告)日：2018-05-22

申请号：US13326245

申请日：2011-12-14

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06Q30/00 ,  G06Q30/06 ,  G06Q20/10 ,  G06Q20/38 ,  G06Q30/02 ,  G06Q40/00

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： Systems and methods provide for personalizing interaction between a provider using a integrated knowledge management (KM) system that tracks data exchanged between users and the provider over multiple communication channels. User requests to a provider can made via multiple different incoming channels, such as by using ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others. User requests submitted over these multiple channels are routed into an integrated KM system that services these requests and selects personalized offers and/or personalized content and/or personalized format presentation to be provided to the users.

公开(公告)号：US08326694B2

公开(公告)日：2012-12-04

申请号：US13051105

申请日：2011-03-18

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06Q30/00

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： A system for personalizing interaction between a user communicating over at least one communication channel and a provider of information/products/services, the user having a communication device for communication over the channel with the provider, the system comprising a channel interface for interfacing with the channel, an information/product/service interface for interfacing with an information/product/service provider; and a knowledge management system coupled to the channel and information/product/service interface, the knowledge management system comprising a knowledge management repository storing information concerning the user, the information obtained from interaction with the user over the channel including current interactions between the user and the knowledge management system, and further storing information concerning a plurality of information/products/services to offer to the user, and a personalization engine for making a decision as to which of the plurality of information/product/services to present to the user over the communication channel based on the stored information in the knowledge management repository.

摘要翻译： 一种用于个性化通过至少一个通信信道进行通信的用户与信息/产品/服务的提供者之间的交互的系统，所述用户具有用于通过所述提供商在所述信道上进行通信的通信设备，所述系统包括用于与所述提供商接口的信道接口 信道，用于与信息/产品/服务提供商进行接口的信息/产品/服务接口; 以及耦合到所述信道和信息/产品/服务接口的知识管理系统，所述知识管理系统包括存储有关所述用户的信息的知识管理存储库，通过所述信道与所述用户的交互获得的信息，所述信息包括所述用户和 知识管理系统，以及进一步存储关于提供给用户的多个信息/产品/服务的信息;以及个性化引擎，用于决定向用户呈现多个信息/产品/服务中的哪一个 基于知识管理库中存储的信息的通信信道。