公开(公告)号：US20070206757A1

公开(公告)日：2007-09-06

申请号：US11745625

申请日：2007-05-08

申请人： Stanford Pennington ,  Melissa Oldenburg ,  Benjamin Schubert ,  Kurt Joseph ,  Mary Griffitt ,  Krisinda Guerrero

发明人： Stanford Pennington ,  Melissa Oldenburg ,  Benjamin Schubert ,  Kurt Joseph ,  Mary Griffitt ,  Krisinda Guerrero

IPC分类号： H04M11/00

CPC分类号： G06Q30/02 ,  G06Q30/0601 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/5133 ,  H04M3/5183 ,  H04M2201/38 ,  H04M2242/22

摘要： A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The purpose classifications may include (a) an add classification for customer requests to add a new product to an account and (b) a remove classification for customer requests to remove an existing product from the account. A page generator may receive input from the CSR selecting one of the purpose classifications and one of the products as pertinent to the call. In response, the page generator may automatically displaying a customized page with scripted text for the CSR to read to the customer. The scripted text may correspond specifically both to the selected purpose classification and to the selected product.

摘要翻译： 所公开的方法提供自动脚本以指导客户服务代表（CSR）处理来自客户的呼叫。 该方法中的操作可能包括显示产品和两个或多个用途分类供CSR选择。 目的分类可以包括（a）为客户向客户添加新产品的请求的添加分类，以及（b）从客户端删除现有产品的客户请求的删除分类。 页面生成器可以从CSR中接收输入，其中选择目的分类之一，并且与呼叫相关的一个产品。 作为响应，页面生成器可以自动显示具有脚本文本的定制页面，以供CSR读取。 脚本文本可以具体对应于所选择的目的分类和所选择的产品。

公开(公告)号：US20050053224A1

公开(公告)日：2005-03-10

申请号：US10970236

申请日：2004-10-21

申请人： Stanford Pennington ,  Melissa Oldenburg ,  Benjamin Schubert ,  Kurt Joseph ,  Mary Griffitt ,  Krisinda Guerrero

发明人： Stanford Pennington ,  Melissa Oldenburg ,  Benjamin Schubert ,  Kurt Joseph ,  Mary Griffitt ,  Krisinda Guerrero

IPC分类号： G06Q30/02 ,  G06Q30/06 ,  H04M3/51 ,  H04M3/00 ,  H04M5/00

CPC分类号： G06Q30/02 ,  G06Q30/0601 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/5133 ,  H04M3/5183 ,  H04M2201/38 ,  H04M2242/22

摘要： A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The purpose classifications may include (a) an add classification for customer requests to add a new product to an account and (b) a remove classification for customer requests to remove an existing product from the account. A page generator may receive input from the CSR selecting one of the purpose classifications and one of the products as pertinent to the call. In response, the page generator may automatically displaying a customized page with scripted text for the CSR to read to the customer. The scripted text may correspond specifically both to the selected purpose classification and to the selected product.

公开(公告)号：US20200090668A1

公开(公告)日：2020-03-19

申请号：US16691100

申请日：2019-11-21

申请人： Sascha Disch ,  Ralf Geiger ,  Andreas Niedermeier ,  Matthias Neusinger ,  Konstantin Schmidt ,  Stephan Wilde ,  Benjamin Schubert ,  Christian Neukam

发明人： Sascha Disch ,  Ralf Geiger ,  Andreas Niedermeier ,  Matthias Neusinger ,  Konstantin Schmidt ,  Stephan Wilde ,  Benjamin Schubert ,  Christian Neukam

IPC分类号： G10L19/028 ,  G10L21/038 ,  G10L25/21 ,  G10L19/02

摘要： An apparatus for generating an enhanced signal from an input signal, wherein the enhanced signal has spectral values for an enhancement spectral region, the spectral values for the enhancement spectral regions not being contained in the input signal, includes a mapper for mapping a source spectral region of the input signal to a target region in the enhancement spectral region, the source spectral region including a noise-filling region; and a noise filler configured for generating first noise values for the noise-filling region in the source spectral region of the input signal and for generating second noise values for a noise region in the target region, wherein the second noise values are decorrelated from the first noise values or for generating second noise values for a noise region in the target region, wherein the second noise values are decorrelated from first noise values in the source region.