公开(公告)号：US09152319B2

公开(公告)日：2015-10-06

申请号：US13549654

申请日：2012-07-16

Applicant: Deep Subhash Pai

Inventor： Deep Subhash Pai

IPC: G06F3/041 ,  G06F3/0488

CPC classification number: G06F3/04883

Abstract: A method, apparatus and computer program product for entering text on a touch-screen device is presented. Entry of at least one letter of a word on a virtual keypad of a touch-screen device is detected. In response to the detection of an entry of least one letter of a word on a virtual keypad of a touch-screen device a first row of keys is displayed on the virtual keypad, the first row of keys comprising a predictive character set of keys based on the entry of at least one letter of a word.

Abstract translation: 提出了一种用于在触摸屏设备上输入文本的方法，设备和计算机程序产品。 检测到在触摸屏设备的虚拟键盘上输入单词的至少一个字母。 响应于在触摸屏设备的虚拟键盘上检测到单词的至少一个字母的条目，第一行键被显示在虚拟键盘上，第一行键包括基于键的预测字符集 至少输入一个字母的字母。

公开(公告)号：US09270822B2

公开(公告)日：2016-02-23

申请号：US13585780

申请日：2012-08-14

Applicant: Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

Inventor： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC: H04N7/14 ,  H04M3/51 ,  G06K9/00

CPC classification number: H04N7/147 ,  G06K9/00 ,  G06K9/00221 ,  H04M3/51 ,  H04M3/5183 ,  H04M2201/50 ,  H04M2203/252 ,  H04M2203/306 ,  H04M2203/6009

Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.

Abstract translation: 提出了一种用于在视频联络中心环境中保护客户隐私和使用人脸识别的代理的方法，装置和计算机程序产品。 视频通话由客户发起到联络中心。 当客户的音频被提供给联络中心的代理时，客户视频被静音。 确定面部是否存在于客户的视频图像中。 当在客户的视频图像中确定面部存在时，则启用客户的视频。 当客户的视频图像中不存在脸部时，通知客户，以便客户可以采取适当的动作。

公开(公告)号：US20140015753A1

公开(公告)日：2014-01-16

申请号：US13549654

申请日：2012-07-16

Applicant: Deep Subhash Pai

Inventor： Deep Subhash Pai

IPC: G06F3/041

CPC classification number: G06F3/04883

Abstract: A method, apparatus and computer program product for entering text on a touch-screen device is presented. Entry of at least one letter of a word on a virtual keypad of a touch-screen device is detected. In response to the detection of an entry of least one letter of a word on a virtual keypad of a touch-screen device a first row of keys is displayed on the virtual keypad, the first row of keys comprising a predictive character set of keys based on the entry of at least one letter of a word.

Abstract translation: 提出了一种用于在触摸屏设备上输入文本的方法，设备和计算机程序产品。 检测到在触摸屏设备的虚拟键盘上输入单词的至少一个字母。 响应于在触摸屏设备的虚拟键盘上检测到单词的至少一个字母的条目，第一行键被显示在虚拟键盘上，第一行键包括基于键的预测字符集 至少输入一个字母的字母。

公开(公告)号：US20140049593A1

公开(公告)日：2014-02-20

申请号：US13585780

申请日：2012-08-14

Applicant: Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

Inventor： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC: H04N7/14

CPC classification number: H04N7/147 ,  G06K9/00 ,  G06K9/00221 ,  H04M3/51 ,  H04M3/5183 ,  H04M2201/50 ,  H04M2203/252 ,  H04M2203/306 ,  H04M2203/6009

Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.

Abstract translation: 提出了一种用于在视频联络中心环境中保护客户隐私和使用人脸识别的代理的方法，装置和计算机程序产品。 视频通话由客户发起到联络中心。 当客户的音频被提供给联络中心的代理时，客户视频被静音。 确定面部是否存在于客户的视频图像中。 当在客户的视频图像中确定面部存在时，则启用客户的视频。 当客户的视频图像中不存在脸部时，通知客户，以便客户可以采取适当的动作。