公开(公告)号：US07602898B2

公开(公告)日：2009-10-13

申请号：US10920720

申请日：2004-08-18

申请人： Adam Lee Klein ,  Charles Scott ,  Marc Andrew Sullivan ,  Wesley McAfee ,  Donn Wilbum, Jr.

发明人： Adam Lee Klein ,  Charles Scott ,  Marc Andrew Sullivan ,  Wesley McAfee ,  Donn Wilbum, Jr.

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/523 ,  H04M3/42068

摘要： The disclosure is directed to a customer support call system including an interactive voice response system configured to receive a customer support call and configured to determine a caller identification. The interactive voice response system is configured to determine whether the customer support call is associated with a computer system having an installed self-support tool. The customer support call system further includes a call center management system responsive to the interactive voice response system. The call center management system is configured to direct the customer support call in response to determining whether the customer support call is associated with the computer system having the installed self-support tool.

摘要翻译： 本公开涉及一种客户支持呼叫系统，其包括被配置为接收客户支持呼叫并被配置为确定主叫标识的交互式语音响应系统。 交互式语音响应系统被配置为确定客户支持呼叫是否与具有安装的自支持工具的计算机系统相关联。 客户支持呼叫系统还包括响应于交互式语音响应系统的呼叫中心管理系统。 响应于确定客户支持呼叫是否与具有安装的自支持工具的计算机系统相关联，呼叫中心管理系统被配置为指导客户支持呼叫。