公开(公告)号：US20230274095A1

公开(公告)日：2023-08-31

申请号：US17570281

申请日：2022-01-06

申请人： Gotlt! Inc.

发明人： Amol Kelkar ,  Nikhil Varghese ,  Chandra Khatri ,  Utkarsh Mittal ,  Nachiketa Rajpurohit ,  Peter Relan ,  Hung Tran

IPC分类号： G06F40/49 ,  G06F40/289 ,  G06F40/247 ,  H04M3/527

CPC分类号： G06F40/49 ,  G06F40/247 ,  G06F40/289 ,  H04M3/527

摘要： Described herein is an Autonomous Conversational AI system, which does not require any human configuration or annotation, and is used to have multi-tum dialogs with a user. A typical Conversational AI system consists of three main models: Natural Language Understanding (NLU), Dialog Manager (DM) and Natural Language Generation (NLG), which requires human provided data and configuration. The system proposed herein leverages novel Conversational AI methods which automatically generates conversational AI configuration from any historical conversation logs. The automatically generated configuration contains Auto-Topics, Auto-Subtopics, Auto-Intents, Auto-Responses and Auto-Flows which are used to automatically train NLU, DM and NLG models. Once these models are trained for given conversation logs, the system can be used to have dialog with any user.