公开(公告)号：US07890361B2

公开(公告)日：2011-02-15

申请号：US10429533

申请日：2003-05-05

申请人： H. Keith Porter ,  David Grining ,  Scott W. Jensen ,  Michael Croasdaile

发明人： H. Keith Porter ,  David Grining ,  Scott W. Jensen ,  Michael Croasdaile

IPC分类号： G06F9/44 ,  G06F17/50

CPC分类号： G06Q10/10 ,  G06Q10/063 ,  G06Q20/108

摘要： In a rules based management system for controlling multiple levels of related catalogs, a method for immediate escalation of, and response to, a request from a customer to change a rule associated with the customer. The rules associated with the customer are used to derive the customer's catalog and each rule is associated with the person imposing the rule, called the owner of the rule. The method prevents, or at least minimizes, customer frustration with administrators of the catalogs by providing automated escalation of the customer's rule change request to the owner of the rule. The owner of the rule may physically reside in the same geographic location as the customer or in an entirely different country than the customer. Starting with the catalog used by the customer, catalogs are search in order of ancestry until the owner of the rule is found. The rule owner is alerted to the presence of the customer's request and a response, which may be an approval, a denial, or a request to discuss the matter further, is sent to the customer. If the response is an approval, then the rule is changed and the catalog reflects the rule change the next time the customer accesses the catalog.

摘要翻译： 在用于控制多级相关目录的基于规则的管理系统中，用于立即升级和响应来自客户的请求以更改与客户相关联的规则的方法。 与客户相关联的规则用于导出客户的目录，每个规则与强制规则的人员相关联，称为规则的所有者。 该方法通过将客户规则更改请求的自动升级提供给规则的所有者来防止或至少最小化客户对目录管理员的沮丧。 规则的所有者可能实际上位于与客户相同的地理位置或与客户完全不同的国家。 从客户使用的目录开始，目录按照祖先的顺序进行搜索，直到找到规则的所有者。 规则所有者被提醒客户的请求的存在，并且可能是向客户发送可能是批准，拒绝或进一步讨论事宜的请求的响应。 如果响应是批准，则规则被更改，并且目录在下次客户访问目录时反映规则更改。