Methods, systems and computer program products for notifying telecommunications system technicians of pending work orders
    1.
    发明申请
    Methods, systems and computer program products for notifying telecommunications system technicians of pending work orders 审中-公开
    方法,系统和计算机程序产品,用于通知电信系统技术人员的待命工单

    公开(公告)号:US20060160396A1

    公开(公告)日:2006-07-20

    申请号:US11312943

    申请日:2005-12-20

    IPC分类号: H01R13/625

    CPC分类号: H04M3/2254 H04Q1/136

    摘要: Methods, systems and computer program products that notify technicians of work to be performed on a telecommunications system are provided. Interconnections with patch panel connector ports are monitored and a work order is generated in response to detecting the relocation of a patch cord connector at a patch panel. A technician automatically is notified that a work order has been generated. The technician is requested to acknowledge receipt of a work order notification. If an acknowledgement is not received within a predetermined period of time, an alternate technician is notified of the work order. A list of work orders are displayed on a display in communication with the telecommunications system. Displayed work orders can be filtered such that the a technician only views work orders he/she is authorized to view. A technician can select a displayed work order and retrieve additional information from a server managing the work orders.

    摘要翻译: 提供通知技术人员在电信系统上执行工作的方法,系统和计算机程序产品。 与接线板连接器端口的互连被监控,并且响应于在接线板检测到跳线连接器的重定位而产生工作指令。 通知技术人员已经生成工单。 技术人员被要求确认收到工单通知。 如果在预定时间段内没有接收到确认,则向备用技术人员通知工单。 工作单列表显示在与电信系统通信的显示器上。 可以过滤显示的工作单,以便技术人员仅查看他/她有权查看的工作订单。 技术人员可以选择显示的工单,并从管理工单的服务器检索附加信息。