公开(公告)号：US20050054322A1

公开(公告)日：2005-03-10

申请号：US10946796

申请日：2004-09-22

申请人： Nicholas Elsey ,  Jonas Reyes ,  Corvin Swick ,  Christopher Huey

发明人： Nicholas Elsey ,  Jonas Reyes ,  Corvin Swick ,  Christopher Huey

IPC分类号： H04M3/42 ,  H04M3/493 ,  H04M11/08 ,  G10L11/00

CPC分类号： H04M3/493 ,  H04M3/4933 ,  H04M11/08 ,  H04M2242/30 ,  Y10S707/99931

摘要： A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the requested directions. To facilitate the user receiving directions in installments in accordance with the invention, the directions file has an indicator associated therewith. The requested directions are read from the directions file to the user by an interactive voice response (IVR) unit via synthesized voice. The indicator is used to indicate in the file which direction is to be read to the user. The user may terminate the call after hearing a desired quantity of directions. When the user subsequently needs another installment of directions, the user may call back the IVR unit which then continues to read directions in the directions file from where the associated indicator indicates. The above process can be repeated, thereby enabling the user to controllably receive the directions in installments.

摘要翻译： 旅行中的用户可以呼叫信息/呼叫中心中的运营商来请求到期望目的地的指示。 作为响应，操作者获得包含请求的指示的指示文件。 为了方便用户按照本发明分批接收指示，方向文件具有与之相关联的指示符。 通过合成语音通过交互式语音响应（IVR）单元将所请求的指示从指导文件读取给用户。 该指示器用于在文件中指示要向用户读取哪个方向。 用户可以在听到所需数量的方向之后终止呼叫。 当用户随后需要另外安装方向时，用户可以回呼IVR单元，然后IVR单元继续读取相关联的指示符指示的方向文件中的方向。 可以重复上述过程，从而使得用户可以分期地可控地接收方向。