公开(公告)号：US20060143022A1

公开(公告)日：2006-06-29

申请号：US10542037

申请日：2004-01-13

申请人： Betty Bird ,  Patrick Benson ,  Tana D'Allura ,  Josephine Defini ,  Michael Fischer ,  Joseph Laurenzano ,  Edward Martinez ,  Nancy Paskin ,  Martin Yablonski

发明人： Betty Bird ,  Patrick Benson ,  Tana D'Allura ,  Josephine Defini ,  Michael Fischer ,  Joseph Laurenzano ,  Edward Martinez ,  Nancy Paskin ,  Martin Yablonski

IPC分类号： G06Q99/00

CPC分类号： G06Q10/10 ,  G06Q50/22

摘要： In the consumer care management system and method of the present invention, a system and method is provided for evaluating the needs of the visually impaired as well as providing a uniform service quality to the consumer through uniform assessments and analyses regardless of the extent of the consumer's impairment. Several series of standardized questions are asked which assess the needs of the consumer. To evaluate every consumer equally regardless of the locale of the consumer seeks assistance; the system is divided into several different uniform processes. The answers to the standardized questions during the processes determine the extent of help the consumer requires. The processes that the consumer will go through include registration and crisis identification, triage, payment, assessment, incremental record of activity, outcomes and quality assurance.

摘要翻译： 在本发明的消费者关怀管理系统和方法中，提供了一种系统和方法，用于评估视力障碍者的需求，并通过统一的评估和分析为消费者提供统一的服务质量，而不管消费者的 减值。 要求几个标准化的问题系列来评估消费者的需求。 无论消费者的地域如何，都要平等对每个消费者进行评估寻求帮助; 该系统分为几个不同的统一过程。 过程中对标准化问题的答案决定了消费者需要的帮助程度。 消费者将通过的过程包括注册和危机识别，分类，付款，评估，活动增量记录，成果和质量保证。