公开(公告)号：US07957019B2

公开(公告)日：2011-06-07

申请号：US11368459

申请日：2006-03-07

Applicant: Steven Swift ,  James Brown ,  Kuljinder Samrah ,  Maurice Beelen ,  Ron Coolen ,  Bersselaar Harrie van den ,  Mark Boelhouwer

Inventor： Steven Swift ,  James Brown ,  Kuljinder Samrah ,  Maurice Beelen ,  Ron Coolen ,  Bersselaar Harrie van den ,  Mark Boelhouwer

IPC: G06F15/00 ,  G06F15/177

CPC classification number: G06Q10/10 ,  G06Q10/06

Abstract: A process of managing printing devices at distributed sites, carried out by a contractor for a client. A database portal is provided which is continuously accessible provides a visual display of the performance of the printing devices, and includes the usage and cost of using the printing devices. The database is regularly updated. The contractor regularly monitors the status and usage of the printing devices and associated software and services through the database and uses the information in the database to optimize performance of the printing devices, including phasing in and out printing devices of different manufacturers.

Abstract translation: 管理分发站点的打印设备的过程，由客户承包商执行。 提供连续访问的数据库门户提供打印设备的性能的可视显示，并且包括使用打印设备的使用和成本。 数据库定期更新。 承包商通过数据库定期监控打印设备及相关软件和服务的状态和使用情况，并使用数据库中的信息来优化打印设备的性能，包括不同制造商的定位和取出打印设备。

公开(公告)号：US20060221387A1

公开(公告)日：2006-10-05

申请号：US11368459

申请日：2006-03-07

Applicant: Steven Swift ,  James Brown ,  Kuljinder Samrah ,  Maurice Beelen ,  Ron Coolen ,  Bersselaar van den ,  Mark Boelhouwer

Inventor： Steven Swift ,  James Brown ,  Kuljinder Samrah ,  Maurice Beelen ,  Ron Coolen ,  Bersselaar van den ,  Mark Boelhouwer

IPC: G06F3/12

CPC classification number: G06Q10/10 ,  G06Q10/06

Abstract: A process of management of printing devices at distributed sites, comprising providing a database portal accessible continuously, the portal giving a visual display of performance of the printing devices compared with predetermined targets for key performance indicators. A process of preparing for and implementing management of printing devices located at distributed sites carried out by a contractor for a client, comprising: the step of the contractor negotiating with the client key performance indicators applicable for the duration of a management service contract and including targets for the key performance indicators, and rewards and penalties for performance of the printing devices against those targets, and the step of the contractor periodically monitoring the key performance indicators to provide the client with an indication of performance against the targets. A process of management of printing devices at geographically distributed sites within a client organisation, carried out exclusively by a contractor under a management contract, comprising allocating a contract manager in the contractor organisation and dedicating that contract manager to the task of managing all the client's printing devices over a plurality of the distributed sites, whereby the contract manager regularly monitors the status and usage of the printing devices and associated software and services and consumables supplies, regularly seeks to optimise their overall performance against predetermined key performance indicators including cost, implements changes over the period of the management contract to optimise performance, and regularly provides reports to the client organisation.

Abstract translation: 一种管理分布式场所的打印设备的过程，包括提供可连续访问的数据库门户，该门户与主要性能指标的预定目标相比，可显示打印设备的性能。 一种为客户承包商进行分布式场所的打印设备的管理和管理的过程，包括：承包商与客户在管理服务合同期间适用的关键绩效指标进行协商的步骤，包括目标 关键绩效指标，针对这些目标对打印设备的绩效进行奖励和惩罚，以及承包商定期监控关键绩效指标的步骤，向客户提供针对目标的绩效指标。 在客户组织内的地理位置分布的场所管理印刷设备的过程，由承包商根据管理合同专门进行，包括在承包商组织中分配合同经理，并将合同经理分配到管理所有客户的印刷 设备在多个分布式站点上，由此合同经理定期监控打印设备及相关软件和服务和消耗品供应的状态和使用情况，定期寻求优化其整体性能与预定的关键性能指标，包括成本，实施变更 管理合同期限优化绩效，并定期向客户组织提供报告。