公开(公告)号：US20100036876A1

公开(公告)日：2010-02-11

申请号：US12189748

申请日：2008-08-11

申请人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

发明人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

IPC分类号： G06F17/00

CPC分类号： G06Q30/02

摘要： Methods according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.

摘要翻译： 根据本发明的方法可以用于传达信息以增强各种行业的客户服务。 除其他之外，本发明的方法允许服务提供商使用一种或多种分发方式向客户提供关于为客户提供的服务的信息，并且以对客户访问的方式快速，有效且容易。 提供给客户的信息可以以各种格式分发，并被永久存储，以供客户随时检索。 本发明还允许服务提供商收集关于与客户的通信的指标，并且促进有针对性的营销努力来帮助建立客户忠诚度。

公开(公告)号：US20120131004A1

公开(公告)日：2012-05-24

申请号：US13360397

申请日：2012-01-27

申请人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

发明人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

IPC分类号： G06F17/30 ,  G06F7/00

CPC分类号： G06Q30/04 ,  G06Q30/02

摘要： A method according to the present invention may be used to convey information to enhance customer service for a wide variety of industries, and especially the automotive repair industry. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time.

摘要翻译： 根据本发明的方法可以用于传达信息以增强针对各种行业，特别是汽车修理行业的客户服务。 除其他之外，本发明的方法允许服务提供商向客户提供使用一种或多种分发方式提供的服务的信息，并且以对客户访问的快速，有效和容易的方式提供信息。 提供给客户的信息可以以各种格式分发，并被永久存储，以供客户随时检索。

公开(公告)号：US08818976B2

公开(公告)日：2014-08-26

申请号：US13360397

申请日：2012-01-27

申请人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

发明人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

IPC分类号： G06F17/30

CPC分类号： G06Q30/04 ,  G06Q30/02

摘要： A method according to the present invention may be used to convey information to enhance customer service for a wide variety of industries, and especially the automotive repair industry. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time.

摘要翻译： 根据本发明的方法可以用于传达信息以增强针对各种行业，特别是汽车修理行业的客户服务。 除其他之外，本发明的方法允许服务提供商向客户提供使用一种或多种分发方式提供的服务的信息，并且以对客户访问的快速，有效和容易的方式提供信息。 提供给客户的信息可以以各种格式分发，并被永久存储，以供客户随时检索。

公开(公告)号：US08126862B2

公开(公告)日：2012-02-28

申请号：US12189752

申请日：2008-08-11

申请人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

发明人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

IPC分类号： G06F17/30

CPC分类号： G06Q30/04 ,  G06Q30/02

摘要： Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.

摘要翻译： 根据本发明的系统可以用于传达信息以增强各种行业的客户服务。 除其他之外，本发明的系统允许服务提供商向客户提供关于使用一种或多种分发方式为客户提供的服务的信息，并且以对客户访问的快速，有效和容易的方式来提供客户信息。 提供给客户的信息可以以各种格式分发，并被永久存储，以供客户随时检索。 本发明还允许服务提供商收集关于与客户的通信的指标，并且促进有针对性的营销努力来帮助建立客户忠诚度。

公开(公告)号：US20100036877A1

公开(公告)日：2010-02-11

申请号：US12189752

申请日：2008-08-11

申请人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

发明人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

IPC分类号： G06F17/00

CPC分类号： G06Q30/04 ,  G06Q30/02

摘要： Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.

摘要翻译： 根据本发明的系统可以用于传达信息以增强各种行业的客户服务。 除其他之外，本发明的系统允许服务提供商向客户提供关于使用一种或多种分发方式为客户提供的服务的信息，并且以对客户访问的快速，有效和容易的方式来提供客户信息。 提供给客户的信息可以以各种格式分发，并被永久存储，以供客户随时检索。 本发明还允许服务提供商收集关于与客户的通信的指标，并且促进有针对性的营销努力来帮助建立客户忠诚度。

公开(公告)号：US20100036852A1

公开(公告)日：2010-02-11

申请号：US12189724

申请日：2008-08-11

申请人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

发明人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

IPC分类号： G06F17/30

CPC分类号： G06F16/38 ,  G06F16/14

摘要： Methods according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.

摘要翻译： 根据本发明的方法可以用于传达信息以增强各种行业的客户服务。 除其他之外，本发明的方法允许服务提供商使用一种或多种分发方式向客户提供关于为客户提供的服务的信息，并且以对客户访问的方式快速，有效且容易。 提供给客户的信息可以以各种格式分发，并被永久存储，以供客户随时检索。 本发明还允许服务提供商收集关于与客户的通信的指标，并且促进有针对性的营销努力来帮助建立客户忠诚度。

公开(公告)号：US20100036868A1

公开(公告)日：2010-02-11

申请号：US12189741

申请日：2008-08-11

申请人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

发明人： Matt McDermott ,  Larry Appleby ,  Todd Oleno ,  Mike Ellis

IPC分类号： G06F17/00 ,  G06F15/16

CPC分类号： G06Q30/02

摘要： Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.

摘要翻译： 根据本发明的系统可以用于传达信息以增强各种行业的客户服务。 除其他之外，本发明的系统允许服务提供商向客户提供关于使用一种或多种分发方式为客户提供的服务的信息，并且以对客户访问的快速，有效和容易的方式来提供客户信息。 提供给客户的信息可以以各种格式分发，并被永久存储，以供客户随时检索。 本发明还允许服务提供商收集关于与客户的通信的指标，并且促进有针对性的营销努力来帮助建立客户忠诚度。