公开(公告)号：US08670533B1

公开(公告)日：2014-03-11

申请号：US11810691

申请日：2007-06-06

申请人： Rajesh R. Hingoranee ,  Richard Falcone ,  Michelle L. Polozola ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson ,  LeAnn Estes Hoffman

发明人： Rajesh R. Hingoranee ,  Richard Falcone ,  Randy Hoffman ,  Michelle L. Polozola ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson

IPC分类号： H04M15/00

CPC分类号： H04M3/4211 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/533 ,  H04M15/06

摘要： Dissemination of information from a controlled environment facility employs facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party and/or professionals associated with the facility in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information to appropriate professionals at the time of intake of a new resident. The invention may conduct a reverse auction among professionals offering a particular good or service, manage information related to providers of services or goods for residents of a facility, provide an outside party this information including results of a reverse auction, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

摘要翻译： 从受控环境设施传播信息使用管理驻留信息和设施信息的设施信息管理功能，以及呼叫管理员功能选择性地向外部方和/或与其相关联的专业人员提供至少一部分驻留信息和/或设施信息 该设施以自动化方式。 本发明可以采用输出的IVR功能来在新居民摄入时向适当的专业人员提供常驻信息的选择部分。 本发明可以在提供特定商品或服务的专业人员之间进行反向拍卖，管理与设施居民的服务提供者或商品相关的信息，向外部方提供包括反向拍卖结果的信息，并通知所选择的提供商 由外部方选择提供者为居民提供货物或服务。