公开(公告)号：US20070043608A1

公开(公告)日：2007-02-22

申请号：US11498161

申请日：2006-08-03

申请人： John May ,  Christopher Strant ,  Joseph Owen ,  Marc Wallenstein

发明人： John May ,  Christopher Strant ,  Joseph Owen ,  Marc Wallenstein

IPC分类号： G07G1/00 ,  G06F17/30

CPC分类号： G06Q10/10 ,  G06Q10/0633 ,  G06Q10/06398 ,  G06Q30/0201 ,  G06Q30/0204

摘要： A system, method and computer program product for recording customer interactions, analyzing recordings and/or providing quality assessment and/or training is set forth. In an exemplary embodiment of the present invention, a system may include a customer interaction recordation application service provider system, which may include, in an exemplary embodiment, an ambulatory capture device adapted to record at least one audio (and/or video) face-to-face interaction between two parties such as, e.g., between an employee and a customer; an aggregation device which may include a cradle adapted to receive said capture device; an application service provider (ASP) server system adapted for user interactive access and analysis of the at least one captured interaction; and a network coupling the aggregation device to the ASP server system adapted to transmit the at least one captured interaction to the ASP server system upon receipt of the capture device in the cradle.

摘要翻译： 阐述了用于记录客户互动，分析记录和/或提供质量评估和/或培训的系统，方法和计算机程序产品。 在本发明的示例性实施例中，系统可以包括客户交互记录应用服务提供商系统，其在示例性实施例中可以包括适于记录至少一个音频（和/或视频）面部 - 双方之间的面对面互动，例如员工与客户之间的互动; 聚合装置，其可以包括适于接收所述捕获装置的支架; 应用服务提供商（ASP）服务器系统，其适于对所述至少一个捕获的交互进行用户交互访问和分析; 以及将所述聚合设备耦合到所述ASP服务器系统的网络，其适于在接收到所述支架中的所述捕获设备时将所述至少一个捕获的交互传送到所述ASP服务器系统。