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公开(公告)号：US08417994B2
公开(公告)日：2013-04-09
申请号：US12795287
申请日：2010-06-07
IPC分类号： G06F11/00
CPC分类号： G06F11/0793 , G06F11/0709 , G06F11/3006 , G06F11/3051
摘要： A computer implemented method, system and/or computer program product handle problems caused by a modification to an information technology (IT) system. Problem-data, describing a known problem to a first IT system that occurred during a modification to the first IT system; severity-data, describing a severity of the known problem; and solution-data, describing a solution of steps to be taken to correct the known problem, are received and stored. A modification alert indicates that the modification will be applied to a second IT system that is different from the first IT system. If the first IT system and the second IT system share a pre-determined amount of common features, then a severity map, which describes the known problem, the severity of the known problem, and the solution to the known problem as applied to the second IT system, is displayed to a user of the second IT system.
摘要翻译： 计算机实现的方法，系统和/或计算机程序产品处理由信息技术（IT）系统修改引起的问题。 问题数据，描述在修改第一个IT系统期间发生的第一个IT系统的已知问题; 严重性数据，描述已知问题的严重性; 并且接收并存储描述用于校正已知问题的步骤的解决方案的解决方案数据。 修改警报表示修改将应用于与第一个IT系统不同的第二个IT系统。 如果第一个IT系统和第二个IT系统共享预定数量的共同特征，则描述已知问题的严重性映射，已知问题的严重性，以及应用于第二个IT系统的已知问题的解决方案 IT系统显示给第二个IT系统的用户。
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公开(公告)号：US20110302462A1
公开(公告)日：2011-12-08
申请号：US12795287
申请日：2010-06-07
IPC分类号： G06F11/07
CPC分类号： G06F11/0793 , G06F11/0709 , G06F11/3006 , G06F11/3051
摘要： A computer implemented method, system and/or computer program product handle problems caused by a modification to an information technology (IT) system. Problem-data, describing a known problem to a first IT system that occurred during a modification to the first IT system; severity-data, describing a severity of the known problem; and solution-data, describing a solution of steps to be taken to correct the known problem, are received and stored. A modification alert indicates that the modification will be applied to a second IT system that is different from the first IT system. If the first IT system and the second IT system share a pre-determined amount of common features, then a severity map, which describes the known problem, the severity of the known problem, and the solution to the known problem as applied to the second IT system, is displayed to a user of the second IT system.
摘要翻译： 计算机实现的方法，系统和/或计算机程序产品处理由信息技术（IT）系统修改引起的问题。 问题数据，描述在修改第一个IT系统期间发生的第一个IT系统的已知问题; 严重性数据，描述已知问题的严重性; 并且接收并存储描述用于校正已知问题的步骤的解决方案的解决方案数据。 修改警报表示修改将应用于与第一个IT系统不同的第二个IT系统。 如果第一个IT系统和第二个IT系统共享预定数量的共同特征，则描述已知问题的严重性映射，已知问题的严重性，以及应用于第二个IT系统的已知问题的解决方案 IT系统显示给第二个IT系统的用户。
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