公开(公告)号：US09906871B2

公开(公告)日：2018-02-27

申请号：US14236306

申请日：2011-08-10

申请人： Markus Flu{umlaut over (c)}kiger ,  Katarina Matthes ,  Jean Anne Jordan ,  Harald Krueger

发明人： Markus Flu{umlaut over (c)}kiger ,  Katarina Matthes ,  Jean Anne Jordan ,  Harald Krueger

IPC分类号： G06F3/048 ,  H04R25/00 ,  G06F3/0484 ,  H04L29/08

CPC分类号： H04R25/30 ,  G06F3/04842 ,  H04L67/141 ,  H04R25/70 ,  H04R2225/55

摘要： Distant support is provided to a personal hearing system user by a support provider over a network. Support provider and user communicate with each other by speech transmitted over the network. The user depends in regard to understanding speech on his or her hearing aids. During the support session the hearing aids may have to be removed, may have to be switched off or may be programmed in an unfavorable way. In this case, the user may not be able to understand the speech of the support provider any more. The system enables the support provider to select a message from a list of available messages which is then presented as a visual image to the user. The obstructed acoustical channel is bypassed by relying on visual communication.