公开(公告)号：US07117447B2

公开(公告)日：2006-10-03

申请号：US09878084

申请日：2001-06-08

Applicant: Dale L. Cobb ,  Paul D. Gilbert ,  Phyllis Santa

Inventor： Dale L. Cobb ,  Paul D. Gilbert ,  Phyllis Santa

IPC: G06F3/038 ,  G09F9/44 ,  H04M3/22

CPC classification number: G06F17/50 ,  G06F2217/04 ,  H04M2203/355

Abstract: An approach for providing self-service call plan application development is disclosed. A graphical system includes a computing system that is configured to cause a graphical user interface (GUI) to be present for automated creation of an application for controlling call flow logic. The application supports a predefined feature set. Additionally, the system includes a database that is coupled to the server and configured to store the application. The server is further configured to determine whether the application is valid and to initiate deployment of the application. The deployment may be performed on a real-time basis.

公开(公告)号：US08799794B2

公开(公告)日：2014-08-05

申请号：US11484185

申请日：2006-07-11

Applicant: Dale L. Cobb ,  Paul D. Gilbert ,  Phyllis Santa

Inventor： Dale L. Cobb ,  Paul D. Gilbert ,  Phyllis Santa

IPC: G06F3/00

CPC classification number: G06F17/50 ,  G06F2217/04 ,  H04M2203/355

Abstract: An approach for providing self-service call plan application development is disclosed. A graphical system includes a computing system that is configured to cause a graphical user interface (GUI) to be present for automated creation of an application for controlling call flow logic. The application supports a predefined feature set. Additionally, the system includes a database that is coupled to the server and configured to store the application. The server is further configured to determine whether the application is valid and to initiate deployment of the application. The deployment may be performed on a real-time basis.

Abstract translation: 公开了一种提供自助式呼叫计划应用开发的方法。 图形系统包括被配置为引起图形用户界面（GUI）的计算系统，用于自动创建用于控制呼叫流程逻辑的应用程序。 该应用程序支持预定义的功能集。 此外，该系统包括耦合到服务器并被配置为存储该应用的数据库。 服务器还被配置为确定应用是否有效并且开始部署应用。 部署可以实时执行。

公开(公告)号：US20100265832A1

公开(公告)日：2010-10-21

申请号：US12424910

申请日：2009-04-16

Applicant: PARITOSH BAJPAY ,  Chee Ching ,  Scott Corbin ,  Luis Figueroa ,  Paul D. Gilbert ,  Monowar Hossain ,  Thiru Ilango ,  David H. Lu ,  Peter R. Wanda ,  Chen-Yui Yang

Inventor： PARITOSH BAJPAY ,  Chee Ching ,  Scott Corbin ,  Luis Figueroa ,  Paul D. Gilbert ,  Monowar Hossain ,  Thiru Ilango ,  David H. Lu ,  Peter R. Wanda ,  Chen-Yui Yang

IPC: H04J1/16

CPC classification number: H04L41/5074 ,  H04L41/0631 ,  H04L41/083 ,  H04L41/5009

Abstract: A method and an apparatus for detection and prevention of a slow response on a network are disclosed. For example, the method selects a router automatically for testing in response to a ticket indicating a slow response, and performs a diagnostic test on the router, wherein the diagnostic test comprises at least one of: a protocol diagnostic test, a circuit diagnostic test or, a congestion diagnostic test. The method then performs at least one remedial step to address a root cause that is identified by the diagnostic test, wherein the root cause is associated with the slow response.

Abstract translation: 公开了一种用于检测和防止网络上的慢响应的方法和装置。 例如，该方法响应于指示慢速响应的票据自动选择路由器进行测试，并对路由器进行诊断测试，其中诊断测试包括以下至少一个：协议诊断测试，电路诊断测试或 ，拥塞诊断测试。 该方法然后执行至少一个补救步骤来解决由诊断测试识别的根本原因，其中根本原因与慢响应相关联。