公开(公告)号：US07340249B2

公开(公告)日：2008-03-04

申请号：US10091072

申请日：2002-03-05

Applicant: Thomas Joseph Moran ,  James Harkin ,  Neil O'Connor ,  Paul Enright ,  Thomas Macnamara

Inventor： Thomas Joseph Moran ,  James Harkin ,  Neil O'Connor ,  Paul Enright ,  Thomas Macnamara

IPC: H04Q7/20

CPC classification number: H04H60/63 ,  H04H20/34 ,  H04H60/372 ,  H04H60/375 ,  H04H60/85 ,  H04H60/91 ,  H04H2201/13 ,  H04H2201/30 ,  H04H2201/37 ,  H04W4/14 ,  H04W8/26 ,  H04W48/16 ,  H04W74/006

Abstract: Wireless terminals such as mobile phones which provide cellular communications for example for telephony and short message service (SMS) are well known and more recently such terminals are also able to provide FM radio reception. RDS information received at such a terminal is used to access a service provider via any suitable medium e.g. email, fax, telephone, SMS message, etc. This enables the end user to access the service provider quickly and effectively for example, to purchase a copy of a record heard on the radio or to request information about a product advertised on the radio. Also, the service provider is able to deal with the user interaction effectively because the RDS information can be used to assess the user's requirements for the transaction in advance. In a preferred example, the service provider comprises a contact center such as a call center and the RDS information is used to allocate an appropriate call center agent.

Abstract translation: 提供例如用于电话和短消息服务（SMS）的蜂窝通信的移动电话的无线终端是公知的，并且最近这些终端还能够提供FM无线电接收。 在这样一个终端接收到的RDS信息用于经由任何合适的媒体访问服务提供商，例如 电子邮件，传真，电话，短信等。这使得终端用户能够快速有效地访问服务提供商，例如购买在无线电台上听到的记录的副本，或者请求关于在无线电广告中宣传的产品的信息。 此外，服务提供商能够有效地处理用户交互，因为可以使用RDS信息来提前评估用户对交易的要求。 在优选示例中，服务提供商包括诸如呼叫中心的联络中心，并且RDS信息用于分配适当的呼叫中心代理。