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1.发明申请公开(公告)号：US20090281785A1
公开(公告)日：2009-11-12
申请号：US12115858
申请日：2008-05-06
IPC分类号： G06F17/28
CPC分类号： G10L15/22 , G06F17/289 , G10L13/04
摘要： A system for supervising an operator in a speech-driven environment includes an operator terminal configured for running a bi-directional speech task with an operator in a first spoken language wherein the speech task includes a plurality of successive nodes that are encountered by the operator, indicating progress through the task. A supervisor terminal is configured for running a bi-directional speech task with a supervisor in a second spoken language that is different from the first spoken language. A communication link exists between the operator terminal and supervisor terminal for communicating information therebetween. The operator terminal communicates, to the supervisor terminal, information regarding progress through the operator terminal speech task. The supervisor terminal progresses through the supervisor terminal speech task synchronized with the progress of the operator terminal speech task.
摘要翻译： 用于在语音驱动环境中监视操作者的系统包括配置用于以第一语言运行与操作员的双向语音任务的操作员终端，其中语音任务包括由操作者遇到的多个连续的节点， 指示任务的进展。 管理终端被配置为以与第一语言不同的第二语言运行与主管的双向语音任务。 在操作员终端和主管终端之间存在通信链路，用于在它们之间传送信息。 运营商终端通过运营商终端语音任务与主管终端通信。 主管终端通过与运营商终端语音任务进度同步的主管终端语音任务进行。
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2.发明授权公开(公告)号：US09361882B2
公开(公告)日：2016-06-07
申请号：US12115858
申请日：2008-05-06
CPC分类号： G10L15/22 , G06F17/289 , G10L13/04
摘要： A system for supervising an operator in a speech-driven environment includes an operator terminal configured for running a bi-directional speech task with an operator in a first spoken language wherein the speech task includes a plurality of successive nodes that are encountered by the operator, indicating progress through the task. A supervisor terminal is configured for running a bi-directional speech task with a supervisor in a second spoken language that is different from the first spoken language. A communication link exists between the operator terminal and supervisor terminal for communicating information therebetween. The operator terminal communicates, to the supervisor terminal, information regarding progress through the operator terminal speech task. The supervisor terminal progresses through the supervisor terminal speech task synchronized with the progress of the operator terminal speech task. A monitor is configured for displaying the operator's node-by-node progression upon receipt of speech data from said operator terminal.
摘要翻译： 用于在语音驱动环境中监视操作者的系统包括配置用于以第一语言运行与操作员的双向语音任务的操作员终端，其中语音任务包括由操作者遇到的多个连续的节点， 指示任务的进展。 管理终端被配置为以与第一语言不同的第二语言运行与主管的双向语音任务。 在操作员终端和主管终端之间存在通信链路，用于在它们之间传送信息。 运营商终端通过运营商终端语音任务与主管终端通信。 主管终端通过与运营商终端语音任务进度同步的主管终端语音任务进行。 监视器被配置为在从所述操作员终端接收到语音数据时显示运营商的逐个节点进度。
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