公开(公告)号：US20090060165A1

公开(公告)日：2009-03-05

申请号：US11856817

申请日：2007-09-18

Applicant: Pradeep Kumar Dani ,  Raymond Gerber

Inventor： Pradeep Kumar Dani ,  Raymond Gerber

IPC: H04M3/00

CPC classification number: G06Q40/02

Abstract: A system (100) and method (900) for routing customer transaction requests, such as electronic installment loan applications (101) is provided. The routing facilitates efficient workflow between a plurality of customer service centers (103, 104, 105) by generating a number within a predetermined range and associating it with the incoming customer transaction request. Each customer service center (103, 104, 105) has associated therewith a subset range of the predetermined range. A queue item builder (110) builds a queue item by querying a database (109) to determine to which customer service center (103, 104, 105) the customer transaction request is to be sent based upon the number and the subset ranges associated with each customer service center (103, 104, 105). A routing module (111) then directs the customer transaction request to the proper customer service center (103, 104, 105).

Abstract translation: 提供了用于路由客户交易请求的系统（100）和方法（900），例如电子分期贷款申请（101）。 该路由通过在预定范围内生成数字并将其与传入的客户交易请求相关联来促进多个客户服务中心（103,104,105）之间的有效工作流程。 每个客户服务中心（103,104,105）已经与预定范围的子集范围相关联。 队列项目构建器（110）通过查询数据库（109）来建立队列项目，以基于与...相关联的数量和子集范围来确定客户事务请求将被发送到哪个客户服务中心（103,104,105） 每个客户服务中心（103,104,105）。 路由模块（111）然后将客户交易请求引导到适当的客户服务中心（103,104,105）。