公开(公告)号：US08774372B2

公开(公告)日：2014-07-08

申请号：US12726932

申请日：2010-03-18

申请人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Howard Lerman

发明人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Howard Lerman

IPC分类号： H04M11/00 ,  H04M3/22 ,  H04M3/42 ,  G10L17/00 ,  G10L15/26 ,  H04M3/51

CPC分类号： G10L15/265 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/51 ,  H04M2203/551

摘要： A system and method for extracting and presenting useful data from calls received by a client is disclosed. The resulting “telephone call inbox” is a way for a client view pay per call advertising as a stream of consumers with information available to understand the call activity of the consumers and for the client to navigate their call history. The system automatically filters non-consumer fraudulent calls, extracts the identity of a consumer, aggregates several calling entities into a single consumer, transcribes the call into a call stream using voice recognition software, extracts patterns and draws conclusions from the call stream, and presents a list of call streams in a user friendly set of web pages configured as the telephone call inbox. The telephone call inbox includes, for each call, the caller ID, one or more key words, phrases or major conclusions concerning the call, and the voice recognized call stream.

摘要翻译： 公开了一种用于从客户端接收的呼叫中提取和呈现有用数据的系统和方法。 所产生的“电话呼叫收件箱”是客户端将每个呼叫付费广告作为具有可用于理解消费者的呼叫活动以及客户导航其呼叫历史的信息的消费者流的方式。 该系统自动过滤非消费者的欺诈性呼叫，提取消费者的身份，将多个呼叫实体聚合成单个消费者，使用语音识别软件将呼叫转录成呼叫流，从呼叫流中提取模式并得出结论，并呈现 在用户友好的一组被配置为电话呼叫收件箱的网页中的呼叫流的列表。 对于每个呼叫，电话呼叫收件箱包括呼叫者ID，关于呼叫的一个或多个关键词，短语或主要结论以及语音识别的呼叫流。

公开(公告)号：US08503635B2

公开(公告)日：2013-08-06

申请号：US12732602

申请日：2010-03-26

申请人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

发明人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

IPC分类号： H04M15/00 ,  G06F15/18

CPC分类号： H04M15/51 ,  G06Q10/063 ,  G06Q30/02

摘要： A system and method for optimizing the price of a call to a business and the placement of a business' information within an ad buy on a Web page are disclosed. A call is received by a client from a potential consumer of a product. The call is transcribed into a text call stream on both the consumer and the client sides of the call. Patterns are extracted from the call. The patterns extracted may be applied against patterns relevant to the client. Patterns relevant to the client may be tied to certain goals of the business of the client that indicate successful business transactions between the consumer and the client or that indicate a service provide by the client. Extracted patterns may be used to adjust the price of the call based on the client's willingness to pay for a call containing patterns relevant to the client.

摘要翻译： 公开了一种用于优化对企业的呼叫价格以及在网页上的广告购买中放置企业信息的系统和方法。 客户从产品的潜在消费者接收到电话。 呼叫在呼叫的消费者和客户端都被转录成文本呼叫流。 从呼叫中提取模式。 提取的模式可以应用于与客户端相关的模式。 与客户相关的模式可能与客户业务的某些目标相关联，这些目标指示消费者和客户端之间成功的业务交易，或指示客户提供的服务。 提取的模式可以用于根据客户愿意支付包含与客户相关的模式的呼叫来调整呼叫的价格。

公开(公告)号：US20110026689A1

公开(公告)日：2011-02-03

申请号：US12726932

申请日：2010-03-18

申请人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Howard Lerman

发明人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Howard Lerman

IPC分类号： H04M11/00 ,  G10L15/26

CPC分类号： G10L15/265 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/51 ,  H04M2203/551

摘要： A system and method for extracting and presenting useful data from calls received by a client is disclosed. The resulting “telephone call inbox” is a way for a client view pay per call advertising as a stream of consumers with information available to understand the call activity of the consumers and for the client to navigate their call history. The system automatically filters non-consumer fraudulent calls, extracts the identity of a consumer, aggregates several calling entities into a single consumer, transcribes the call into a call stream using voice recognition software, extracts patterns and draws conclusions from the call stream, and presents a list of call streams in a user friendly set of web pages configured as the telephone call inbox. The telephone call inbox includes, for each call, the caller ID, one or more key words, phrases or major conclusions concerning the call, and the voice recognized call stream.

摘要翻译： 公开了一种用于从客户端接收的呼叫中提取和呈现有用数据的系统和方法。 所产生的“电话呼叫收件箱”是客户端将每个呼叫付费广告作为具有可用于理解消费者的呼叫活动以及客户导航其呼叫历史的信息的消费者流的方式。 该系统自动过滤非消费者的欺诈性呼叫，提取消费者的身份，将多个呼叫实体聚合成单个消费者，使用语音识别软件将呼叫转录成呼叫流，从呼叫流中提取模式并得出结论，并呈现 在用户友好的一组被配置为电话呼叫收件箱的网页中的呼叫流的列表。 对于每个呼叫，电话呼叫收件箱包括呼叫者ID，关于呼叫的一个或多个关键词，短语或主要结论以及语音识别的呼叫流。

公开(公告)号：US20110019808A1

公开(公告)日：2011-01-27

申请号：US12726864

申请日：2010-03-18

申请人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

发明人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

IPC分类号： H04M15/06 ,  H04M3/42

CPC分类号： H04M3/46 ,  H04M3/5232

摘要： A system and method for automatic assignment of outbound and inbound call identity between a salesperson and a client is disclosed. For automatic assignment of outbound call identity between a salesperson and a client, a salesperson places a call to the telephone number of the client. A phone server matches a sales group to a salesperson and an entered sales group and an NPA (i.e., area code) of the client in a database. If a match is found, the phone server substitutes a replacement caller ID for actual caller ID of the salesperson. When the client answers the call, the replacement caller ID or default caller ID is displayed on client's phone. For automatic assignment of inbound call identity between a client and a salesperson, the client places a call using the replacement caller ID. The phone server searches the database for a sales group that matches the DID of the replacement caller ID. The phone server rings the telephones of salespeople that match the sales group entry in order of the most “efficient” salesperson of the group until one of the salespeople answers their phone.

摘要翻译： 公开了一种在销售人员和客户端之间自动分配出站和入站呼叫身份的系统和方法。 为了在销售人员和客户端之间自动分配出站呼叫身份，销售人员将呼叫客户端的电话号码。 电话服务器将销售组与销售人员和输入的销售组以及数据库中客户端的NPA（即区号）进行匹配。 如果找到匹配，则电话服务器将替换呼叫者ID代替销售人员的实际主叫方ID。 当客户端接听电话时，客户电话上会显示更换的来电显示或默认的来电显示。 为了在客户端和销售人员之间自动分配入站呼叫标识，客户端使用替换的呼叫者ID进行呼叫。 手机服务器在数据库中搜索与替换呼叫者ID的DID匹配的销售组。 手机服务器按照组中最“有效率”的销售人员的顺序，敲击与销售组条目相匹配的销售人员的电话，直到其中一位销售人员接听电话。

公开(公告)号：US08750477B2

公开(公告)日：2014-06-10

申请号：US12726864

申请日：2010-03-18

申请人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

发明人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

IPC分类号： H04M1/56 ,  H04M3/42

CPC分类号： H04M3/46 ,  H04M3/5232

摘要： A system and method for automatic assignment of outbound and inbound call identity between a salesperson and a client is disclosed. For automatic assignment of outbound call identity between a salesperson and a client, a salesperson places a call to the telephone number of the client. A phone server matches a sales group to a salesperson and an entered sales group and an NPA (i.e., area code) of the client in a database. If a match is found, the phone server substitutes a replacement caller ID for actual caller ID of the salesperson. When the client answers the call, the replacement caller ID or default caller ID is displayed on client's phone. For automatic assignment of inbound call identity between a client and a salesperson, the client places a call using the replacement caller ID. The phone server searches the database for a sales group that matches the DID of the replacement caller ID. The phone server rings the telephones of salespeople that match the sales group entry in order of the most “efficient” salesperson of the group until one of the salespeople answers their phone.

摘要翻译： 公开了一种在销售人员和客户端之间自动分配出站和入站呼叫身份的系统和方法。 为了在销售人员和客户端之间自动分配出站呼叫身份，销售人员将呼叫客户端的电话号码。 电话服务器将销售组与销售人员和输入的销售组以及数据库中客户端的NPA（即区号）进行匹配。 如果找到匹配，则电话服务器将替换呼叫者ID代替销售人员的实际主叫方ID。 当客户端接听电话时，客户电话上会显示更换的来电显示或默认的来电显示。 为了在客户端和销售人员之间自动分配入站呼叫标识，客户端使用替换的呼叫者ID进行呼叫。 手机服务器在数据库中搜索与替换呼叫者ID的DID匹配的销售组。 手机服务器按照组中最“有效率”的销售人员的顺序，敲击与销售组条目相匹配的销售人员的电话，直到其中一位销售人员接听电话。

公开(公告)号：US20110060611A1

公开(公告)日：2011-03-10

申请号：US12732602

申请日：2010-03-26

申请人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

发明人： Brent D. Metz ,  Sean MacIsaac ,  Kevin Caffrey ,  Ilia Mirkin

IPC分类号： G06Q10/00 ,  G06F15/18 ,  G06Q30/00

CPC分类号： H04M15/51 ,  G06Q10/063 ,  G06Q30/02

摘要： A system and method for optimizing the price of a call to a business and the placement of a business' information within an ad buy on a Web page are disclosed. A call is received by a client from a potential consumer of a product. The call is transcribed into a text call stream on both the consumer and the client sides of the call. Patterns are extracted from the call. The patterns extracted may be applied against patterns relevant to the client. Patterns relevant to the client may be tied to certain goals of the business of the client that indicate successful business transactions between the consumer and the client or that indicate a service provide by the client. Extracted patterns may be used to adjust the price of the call based on the client's willingness to pay for a call containing patterns relevant to the client.

摘要翻译： 公开了一种用于优化对企业的呼叫价格以及在网页上的广告购买中放置企业信息的系统和方法。 客户从产品的潜在消费者接收到电话。 呼叫在呼叫的消费者和客户端都被转录成文本呼叫流。 从呼叫中提取模式。 提取的模式可以应用于与客户端相关的模式。 与客户相关的模式可能与客户业务的某些目标相关联，这些目标指示消费者和客户端之间成功的业务交易，或指示客户提供的服务。 提取的模式可以用于根据客户愿意支付包含与客户相关的模式的呼叫来调整呼叫的价格。