公开(公告)号：US20080027922A1

公开(公告)日：2008-01-31

申请号：US11492962

申请日：2006-07-26

申请人： Srinivasu Togari ,  Jay Shaughnessy ,  Salman Halim ,  Michael McCune

发明人： Srinivasu Togari ,  Jay Shaughnessy ,  Salman Halim ,  Michael McCune

IPC分类号： G06F17/30

CPC分类号： G06F11/0793 ,  G06F11/0748

摘要： A method of providing an automated support notification is described. The method comprises receiving a support request identifying a problem and querying a data store for a solution related to the support request. The method further comprises generating a solution request if the querying a data store for a solution fails to identify a solution and receiving at least a reference to a solution. The method further comprises transmitting at least the received reference to the solution based on at least one support request identified by querying the data store for a support request related to at least a portion of the solution.

摘要翻译： 描述提供自动支持通知的方法。 该方法包括接收识别问题的支持请求并且查询与支持请求有关的解决方案的数据存储。 该方法还包括：如果查询解决方案的数据存储无法识别解决方案并且至少接收到对解的引用，则生成解决方案请求。 所述方法还包括至少基于通过查询数据存储器识别的至少一个支持请求来发送所接收到的对解决方案的引用，以获得与解决方案的至少一部分相关的支持请求。