公开(公告)号：US20130290333A1

公开(公告)日：2013-10-31

申请号：US13458527

申请日：2012-04-27

Applicant: Wojciech Fraczak ,  Ying Du

Inventor： Wojciech Fraczak ,  Ying Du

IPC: G06F17/30

CPC classification number: G06F17/30598 ,  G06F17/30699 ,  G06F17/30867 ,  G06N7/005 ,  G06N99/005 ,  G06Q10/063 ,  G06Q30/02 ,  H04L43/04

Abstract: A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates.

公开(公告)号：US08943061B2

公开(公告)日：2015-01-27

申请号：US13458527

申请日：2012-04-27

Applicant: Wojciech Fraczak ,  Ying Du

Inventor： Wojciech Fraczak ,  Ying Du

IPC: G06F7/00 ,  G06F17/30 ,  G06F13/14

CPC classification number: G06F17/30598 ,  G06F17/30699 ,  G06F17/30867 ,  G06N7/005 ,  G06N99/005 ,  G06Q10/063 ,  G06Q30/02 ,  H04L43/04

Abstract: A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates.

Abstract translation: 用于从微博站点提取客户反馈的系统包括耦合到微博站点以获取微博更新的检索单元。 耦合到检索单元的滤波器单元根据从捕获的微博更新中去除不可操作的项目的过滤标准来过滤所捕获的微博更新。 耦合到过滤器单元的学习单元对经过滤的微博更新进行优先级排序，并且耦合到学习单元的分类单元对经过滤和优先的微博更新进行分类。 耦合到分类单元的动作单元基于分类，过滤和优先化的微博更新来执行适当的动作。