公开(公告)号：US20130073470A1

公开(公告)日：2013-03-21

申请号：US13236860

申请日：2011-09-20

Applicant: Chris L. White ,  Evan Pedersen ,  Rebecca S. Little ,  Xiao-Qing Li ,  Robert Scherer

Inventor： Chris L. White ,  Evan Pedersen ,  Rebecca S. Little ,  Xiao-Qing Li ,  Robert Scherer

IPC: G06Q10/00

CPC classification number: G06Q10/06 ,  G06Q10/10

Abstract: An approach is provided for online trouble ticket servicing. Communication is initiated with a user for creation of a trouble ticket by an online trouble ticket service. A determination is made whether the user is associated with an online account of the trouble ticket service. Based on the determination, a graphical user interface is presented and includes a feedback area to specify information indicating a reason for non-usage of the online account for the trouble ticket service.

Abstract translation: 提供在线故障单服务的方法。 通信由用户发起，用于通过在线故障单服务创建故障单。 确定用户是否与故障单服务的在线帐户相关联。 基于该确定，呈现图形用户界面，并且包括反馈区域以指定用于不使用故障单服务的在线帐户的原因的信息。

公开(公告)号：US20130049633A1

公开(公告)日：2013-02-28

申请号：US13592367

申请日：2012-08-23

Applicant: Bao-Liin Wann ,  Juan-Juan Sun ,  Hai-Dan Zou ,  Xiao-Qing Li

Inventor： Bao-Liin Wann ,  Juan-Juan Sun ,  Hai-Dan Zou ,  Xiao-Qing Li

IPC: H05B37/02

CPC classification number: H05B33/0866

Abstract: An illumination system at least including a first light-emitting-diode (LED) lamp and a first driving device with a communication function is provided. The first driving device is coupled to the first LED lamp, and is configured to receive a first control signal corresponding to the first LED lamp via wired or wireless manner, and to accordingly provide a first working parameter of the first LED lamp. Therefore, in the invention, the first control signal can be generated by an electronic equipment with a communication function (for example, a smart phone, a notebook, or a tablet PC) included in the provided illumination system, so as to manipulate the first LED lamp via wired or wireless manner.

Abstract translation: 提供至少包括第一发光二极管（LED）灯和具有通信功能的第一驱动装置的照明系统。 第一驱动装置耦合到第一LED灯，并且被配置为经由有线或无线方式接收对应于第一LED灯的第一控制信号，并且因此提供第一LED灯的第一工作参数。 因此，在本发明中，第一控制信号可以由具有通信功能的电子设备（例如，智能电话，笔记本电脑或平板PC）生成，从而操作第一控制信号 LED灯通过有线或无线方式。