公开(公告)号：US11368551B1

公开(公告)日：2022-06-21

申请号：US17354061

申请日：2021-06-22

申请人： 8×8, Inc.

发明人： Ali Arsanjani ,  Bryan R. Martin ,  Manu Mukerji ,  Venkat Nagaswamy ,  Marshall Lincoln

IPC分类号： H04L67/63 ,  G10L25/54 ,  H04L41/22 ,  G10L15/22

摘要： Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications. In response to receipt of a subsequent user-data communication from the participating station and intended for the client station, present to the participating station a dynamic series of inquiries to address the subsequent user-data communication, based on the aggregated context information.