公开(公告)号：US09036805B2

公开(公告)日：2015-05-19

申请号：US14290225

申请日：2014-05-29

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： James Fan ,  David Fenglin Chen ,  Jennifer K. Lam

IPC: H04M3/00 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/493 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5232 ,  H04M2203/404

Abstract: An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified. Content provided by a user is received over the communication network. The content provided by the user is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. A determined is made, based on the analyzing, that the content possesses the predetermined characteristic. The intelligent virtual service agent is assigned to automatically interact with the user based on determining that the content possesses the predetermined characteristic.

Abstract translation: 在具有处理器和存储器的计算机平台上实现的智能虚拟服务代理被分配负责，当由用户提供的内容的预定特性被识别时，通过通信网络通过不同媒体自动地与不同用户交互。 通过通信网络接收用户提供的内容。 分析由用户提供的内容以确定用户提供的内容是否具有预定特性。 基于分析确定内容具有预定特性。 智能虚拟服务代理被分配为基于确定内容具有预定特性而自动与用户交互。

公开(公告)号：US09253320B2

公开(公告)日：2016-02-02

申请号：US14671514

申请日：2015-03-27

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： James Fan ,  David Fenglin Chen ,  Jennifer K. Lam

IPC: H04M3/00 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/493 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5232 ,  H04M2203/404

Abstract: An intelligent virtual service agent implemented on a computer platform is assigned a responsibility to automatically interact with different users across a communication network when a predetermined characteristic of content provided by the different users is identified. Content provided by a user over the communication network is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. When the content possesses the predetermined characteristic, account data of the user for an account specific to the user is obtained, and the account data specific to the user is analyzed. The intelligent virtual service agent is assigned to automatically interact with the user based on the account data specific to the user and based on determining that the content possesses the predetermined characteristic.

Abstract translation: 当在不同用户提供的内容的预定特征被识别时，在计算机平台上实现的智能虚拟服务代理被分配负责在通信网络上自动地与不同用户交互。 分析由用户通过通信网络提供的内容，以确定用户提供的内容是否具有预定特性。 当内容具有预定特征时，获得用户特定于用户的帐户的帐户数据，并分析用户特有的账户数据。 智能虚拟服务代理被分配为基于用户特有的帐户数据并且基于确定内容具有预定特性来自动地与用户交互。

公开(公告)号：US20140270111A1

公开(公告)日：2014-09-18

申请号：US14290225

申请日：2014-05-29

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： James FAN ,  David Fenglin Chen ,  Jennifer K. Lam

IPC: H04M3/493

CPC classification number: H04M3/493 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5232 ,  H04M2203/404

Abstract: An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified. Content provided by a user is received over the communication network. The content provided by the user is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. A determined is made, based on the analyzing, that the content possesses the predetermined characteristic. The intelligent virtual service agent is assigned to automatically interact with the user based on determining that the content possesses the predetermined characteristic.

Abstract translation: 在具有处理器和存储器的计算机平台上实现的智能虚拟服务代理被分配负责，当由用户提供的内容的预定特性被识别时，通过通信网络通过不同媒体自动地与不同用户交互。 通过通信网络接收用户提供的内容。 分析由用户提供的内容以确定用户提供的内容是否具有预定特性。 基于分析确定内容具有预定特性。 智能虚拟服务代理被分配为基于确定内容具有预定特性而自动与用户交互。