公开(公告)号：US20140163960A1

公开(公告)日：2014-06-12

申请号：US13712288

申请日：2012-12-12

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Dimitrios DIMITRIADIS ,  Mazin E. GILBERT ,  Taniya MISHRA ,  Horst J. SCHROETER

IPC: G06F17/28

CPC classification number: G10L25/63 ,  G10L17/04 ,  G10L17/26 ,  G10L25/48

Abstract: Devices, systems, methods, media, and programs for detecting an emotional state change in an audio signal are provided. A plurality of segments of the audio signal is received, with the plurality of segments being sequential. Each segment of the plurality of segments is analyzed, and, for each segment, an emotional state and a confidence score of the emotional state are determined. The emotional state and the confidence score of each segment are sequentially analyzed, and a current emotional state of the audio signal is tracked throughout each of the plurality of segments. For each segment, it is determined whether the current emotional state of the audio signal changes to another emotional state based on the emotional state and the confidence score of the segment.

Abstract translation: 提供了用于检测音频信号中的情绪状态改变的设备，系统，方法，媒体和程序。 接收音频信号的多个段，其中多个段是顺序的。 分析多个片段中的每个片段，并且针对每个片段，确定情感状态的情绪状态和置信评分。 顺序地分析每个片段的情绪状态和置信度得分，并且在多个片段中的每一个片段跟踪音频信号的当前情绪状态。 对于每个片段，基于片段的情绪状态和置信度分数确定音频信号的当前情绪状态是否改变到另一情感状态。

公开(公告)号：US20150235655A1

公开(公告)日：2015-08-20

申请号：US14703107

申请日：2015-05-04

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Dimitrios DIMITRIADIS ,  Mazin E. GILBERT ,  Taniya MISHRA ,  Horst J. SCHROETER

IPC: G10L25/48

CPC classification number: G10L25/63 ,  G10L17/04 ,  G10L17/26 ,  G10L25/48

Abstract: Devices, systems, methods, media, and programs for detecting an emotional state change in an audio signal are provided. A plurality of segments of the audio signal is received, with the plurality of segments being sequential. Each segment of the plurality of segments is analyzed, and, for each segment, an emotional state and a confidence score of the emotional state are determined. The emotional state and the confidence score of each segment are sequentially analyzed, and a current emotional state of the audio signal is tracked throughout each of the plurality of segments. For each segment, it is determined whether the current emotional state of the audio signal changes to another emotional state based on the emotional state and the confidence score of the segment.

Abstract translation: 提供了用于检测音频信号中的情绪状态改变的设备，系统，方法，媒体和程序。 接收音频信号的多个段，其中多个段是顺序的。 分析多个片段中的每个片段，并且针对每个片段，确定情感状态的情绪状态和置信评分。 顺序地分析每个片段的情绪状态和置信度得分，并且在多个片段中的每一个片段跟踪音频信号的当前情绪状态。 对于每个片段，基于片段的情绪状态和置信度分数确定音频信号的当前情绪状态是否改变到另一情感状态。

公开(公告)号：US20180249010A1

公开(公告)日：2018-08-30

申请号：US15964259

申请日：2018-04-27

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Mazin E. GILBERT

IPC: H04M3/51

CPC classification number: H04M3/5166 ,  H04M3/5141 ,  H04M2203/408 ,  H04M2203/551

Abstract: A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.

公开(公告)号：US20170064083A1

公开(公告)日：2017-03-02

申请号：US14835246

申请日：2015-08-25

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Mazin E. GILBERT

IPC: H04M3/523 ,  H04M3/527

CPC classification number: H04M3/5166 ,  H04M3/5141 ,  H04M2203/408 ,  H04M2203/551

Abstract: A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.

Abstract translation: 客户联系系统从客户接收客户询问。 用于处理客户查询的不同类型资源的可用性用于计算用于处理客户查询的不同类型资源的排名。 为客户查询提供了一种具有最高等级的资源给客户。