公开(公告)号：US09047377B2

公开(公告)日：2015-06-02

申请号：US14157285

申请日：2014-01-16

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Gregory W. Edwards ,  Jeffrey Michael Niemeyer ,  Mary C. Miller ,  Yongmei Jia

IPC: G06F17/30

CPC classification number: G06F17/30861 ,  G06F17/30017 ,  G06F17/30654 ,  G06F17/30713

Abstract: A method includes receiving a search query from a user interface. The method includes performing a keyword search at a computer device based on the search query to generate keyword search results. The method includes performing a natural language search of a frequently-asked question database based on the search query to generate frequently-asked question search results. The method also includes outputting a display page for display at a display device. The display page categorizes the keyword search results and the frequently-asked question search results into a plurality of categories.

Abstract translation: 一种方法包括从用户界面接收搜索查询。 该方法包括基于搜索查询在计算机设备处执行关键词搜索以生成关键词搜索结果。 该方法包括：基于搜索查询执行常用问题数据库的自然语言搜索，以生成常见问题搜索结果。 该方法还包括输出用于在显示装置处显示的显示页面。 显示页面将关键字搜索结果和常见问题搜索结果分类为多个类别。

公开(公告)号：US20130073544A1

公开(公告)日：2013-03-21

申请号：US13657966

申请日：2012-10-23

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Gregory W. Edwards ,  Jeffrey Michael Niemeyer ,  Mary C. Miller ,  Yongmei Jia

IPC: G06F17/30

CPC classification number: G06F17/30861 ,  G06F17/30017 ,  G06F17/30654 ,  G06F17/30713

Abstract: A search query is received from a single input field of a user interface. A keyword search is performed based on the search query to generate keyword search results. A natural language search is performed of a frequently-asked question (FAQ) database based on the search query to generate FAQ search results. The keyword search results and the FAQ search results are combined in a display page.

Abstract translation: 从用户界面的单个输入字段接收到搜索查询。 基于搜索查询执行关键字搜索以生成关键词搜索结果。 基于搜索查询执行常见问题（FAQ）数据库的自然语言搜索，以生成FAQ搜索结果。 关键字搜索结果和常见问题解答搜索结果组合在显示页面中。

公开(公告)号：US08667005B2

公开(公告)日：2014-03-04

申请号：US13657966

申请日：2012-10-23

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Gregory W. Edwards ,  Jeffrey Michael Niemeyer ,  Mary C. Miller ,  Yongmei Jia

IPC: G06F17/30

CPC classification number: G06F17/30861 ,  G06F17/30017 ,  G06F17/30654 ,  G06F17/30713

Abstract: A search query is received from a single input field of a user interface. A keyword search is performed based on the search query to generate keyword search results. A natural language search is performed of a frequently-asked question (FAQ) database based on the search query to generate FAQ search results. The keyword search results and the FAQ search results are combined in a display page.

Abstract translation: 从用户界面的单个输入字段接收到搜索查询。 基于搜索查询执行关键字搜索以生成关键词搜索结果。 基于搜索查询执行常见问题（FAQ）数据库的自然语言搜索，以生成FAQ搜索结果。 关键字搜索结果和常见问题解答搜索结果组合在显示页面中。

公开(公告)号：US20140149377A1

公开(公告)日：2014-05-29

申请号：US14157285

申请日：2014-01-16

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Gregory W. Edwards ,  Jeffrey Michael Niemeyer ,  Mary C. Miller ,  Yongmei Jia

IPC: G06F17/30

CPC classification number: G06F17/30861 ,  G06F17/30017 ,  G06F17/30654 ,  G06F17/30713

Abstract: A method includes receiving a search query from a user interface. The method includes performing a keyword search at a computer device based on the search query to generate keyword search results. The method includes performing a natural language search of a frequently-asked question database based on the search query to generate frequently-asked question search results. The method also includes outputting a display page for display at a display device. The display page categorizes the keyword search results and the frequently-asked question search results into a plurality of categories.

Abstract translation: 一种方法包括从用户界面接收搜索查询。 该方法包括基于搜索查询在计算机设备处执行关键词搜索以生成关键词搜索结果。 该方法包括：基于搜索查询执行常用问题数据库的自然语言搜索，以生成常见问题搜索结果。 该方法还包括输出用于在显示装置处显示的显示页面。 显示页面将关键字搜索结果和常见问题搜索结果分类为多个类别。