Policy driven automation system for customer care

    公开(公告)号:US10776146B2

    公开(公告)日:2020-09-15

    申请号:US15616344

    申请日:2017-06-07

    Abstract: A policy driven automated micro-service system comprising: a data collector, an analyzer, a virtual function manager, a decision engine, and a portal; the virtual function manager in communication with at least one virtual function and configured to collect at least one of a data and a metric therefrom; the data collector in communication with the virtual function manager and configured to retrieve at least one of the data and the metric therefrom; the analyzer in communication with the data collector and configured to analyze at least one of the data and the metric collected by the data collector; and the decision engine in communication with the analyzer and the portal, the decision engine configured to initiate an action based on an analysis from the analyzer, wherein the action includes providing an instruction to reset a uCPE device, reload a software, reload a vendor virtual function, and engage a transport automation.

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