公开(公告)号：US09069450B2

公开(公告)日：2015-06-30

申请号：US14196212

申请日：2014-03-04

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Robert Samokar ,  Jayant Thomas ,  Stan Pisle ,  John Tadlock

IPC: G06F9/44 ,  G06F3/0484 ,  H04Q3/00

CPC classification number: G06F3/0484 ,  H04Q3/0062 ,  H04Q2213/13109 ,  H04Q2213/13175 ,  H04Q2213/13349

Abstract: A computer with a processor and a memory is used to set instructions for both a first component of a service and a second component of the service. The instructions include a flow of dialogs to present to requesters of the service to obtain information. Each instruction includes a dialog to present to the requesters of the service to obtain information. The first component of the service is provided via a first user interface over a first communication channel using a first communication mode. The second component of the service is provided via a second user interface over a second communication channel using a second communication mode. The first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.

Abstract translation: 具有处理器和存储器的计算机用于为服务的第一组件和服务的第二组件设置指令。 指令包括向服务请求者呈现以获取信息的对话流。 每个指令包括一个对话框，向服务请求者呈现以获取信息。 通过使用第一通信模式的第一通信信道上的第一用户界面来提供服务的第一组件。 使用第二通信模式通过第二通信信道经由第二用户界面来提供服务的第二组件。 服务的第一个组成部分和服务的第二个部分是根据使用指令的公共规则集的指令在单个会话中连续提供的。

公开(公告)号：US08644455B2

公开(公告)日：2014-02-04

申请号：US13827430

申请日：2013-03-14

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Jayant Thomas ,  Robert Samokar

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M11/00

CPC classification number: H04M3/08 ,  H04L65/1053 ,  H04M3/42323

Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver. The secondary computer telephony interface driver is launched with the secondary monitor in response to the secondary monitor detecting the failure of the primary computer telephony interface driver.

Abstract translation: 提供了用于在应用和计算机电话接口服务器之间提供通信服务的系统，方法和媒体。 作为主计算机电话接口驱动器启动多个计算机电话接口驱动器中的一个，以将应用与计算机电话接口服务器接口。 用多个监视器监视计算机电话接口驱动程序。 每个监视器与计算机电话接口驱动器之一相关联并且监视另一个计算机电话接口驱动器的状态。 使用辅助监视器检测主计算机电话接口驱动程序的故障。 辅助监视器监视主计算机电话接口驱动程序，并与辅助计算机电话接口驱动程序相关联。 响应于次级监视器检测主计算机电话接口驱动器的故障，辅助计算机电话接口驱动程序与辅助监视器一起启动。